Digital Marketing KPIs List

Digital marketing KPIs are designed to effectively evaluate your company’s overall digital marketing strategy, including brand reputation management, customer engagement, social media marketing, and website activity objectives.

Digital Marketing – Website activity objectives

Digital marketing website activity objectives are designed to improve customer engagement, increase sales, increase the percentage of return visitors, reduce the bounce rate, and drive organic traffic to the site.

  • Increase the number of unique visitors – The number of unique visitors to your site is a vital metric that will help you determine the effectiveness of your digital marketing campaigns and strategies.
  • Increase the number of returning customers – It is widely accepted that one of the most demanding digital marketing objectives to meet is to convert brand visitors into returning, loyal customers. Therefore, it is vital to measure the number of return visitors to determine the number of visits it takes before they convert.

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  • Increase time spent on website metrics – The longer visitors remain on your brand’s website, the greater the chance that they will convert into loyal customers.
  • Improve the navigation path to the CTA – Website navigation path metrics are a critical measure of how well your website is performing when it comes to engaging visitors, ensuring they remain engaged, and driving them through the conversion funnel.
  • Reduce your website’s bounce/exit rate
  • Improve lead generation rate – The lead generation metric shows what percentage of website visitors are engaging with the site’s content. This figure will tell you if your CTA is successful or not.

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Digital Marketing – Sales and revenue objectives

The digital marketing sales and revenue objectives are designed to increase sales figures and overall revenue as a direct and indirect consequence of the brand’s digital marketing strategy.

  • Increase revenue per customer – Calculating how much money is generated per customer will help identify your brand’s most lucrative market segments.
  • Improve total revenue per customer metrics – Improve effectiveness of the campaign by improving revenue per customer

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  • Increase total sales numbers – Measuring the total number of sales per digital marketing campaign shows how effective the campaign is.
  • Improve conversion rate – Improved conversion rates translate directly and indirectly into profitable revenue. Therefore, it is vital to increase the number of visitors to your website that convert into returning customers. The higher the conversion rate, the greater the marketing spend ROI.
  • Improve revenue per marketing channel – It is essential to measure the performance of each marketing channel utilized to ensure the improved metrics and success rates of subsequent campaigns.

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Digital Marketing – Profitability objectives

A robust digital marketing strategy must begin with clear, actionable, and achievable goals. And, the primary aim of the successful strategy is to drive profitability objectives. A company cannot exist if it is not profitable.

  • Reduce cost per lead metrics – Even though it takes money to generate new business, it is essential to measure the cost per lead metric. This is to track the value of your marketing spend and the ROI per lead.
  • Improve profit per customer – Customer profitability metrics are calculated by subtracting the customer acquisition costs from customer-generated revenue. This is an essential number to measure to reduce costs and improve profits per customer.

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  • Improve Return on Investment metrics – Return on Investment is a ratio between the net profit and the cost of the investment. Therefore, the ROI for the digital marketing strategy is the ratio between the net profit gained from the strategy and the marketing spend for the strategy. Improved ROI metrics means increased income in relation to its cost.

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Digital Marketing – Customer engagement objectives

Customer engagement is the key to profitable digital marketing in the Engagement Economy. Therefore, it is vital to engage with consumers in a meaningful way to determine what they expect from the brand.

  • Improve Customer lifetime value – A loyal customer will yield accumulative value over time (months and years). Therefore, measuring a customer’s lifetime value will enable you to identify what that value is, as well as how to increase it.
  • Improve customer retention rate

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  • Improve number of social media likes and shares – A substantial part of your brand’s digital marketing strategy should include frequent posts on social media. Likes and shares are your target audience’s way of showing you they’re paying attention. This is a useful customer engagement metric. The more likes and shares the more your customers are engaged.
  • Increase social media followers – Social media engagement affects brand awareness, sales, and search engine rankings due to the positive signals it sends. Therefore, it is becoming increasingly important to improve social media followers.
  • Improve social engagement metrics – Customer engagement is a vital part of a successful digital marketing strategy. Therefore, although likes and shares are important, engaging with your brand by commenting on stories and participating in online discussions is a positive signal. In the digital age, consumers like a brand when they engage with the brand.

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Digital Marketing – Brand reputation objectives

Brand reputation management is a fundamental aspect of growing and maintaining a business. A positive brand reputation establishes loyalty and improves customer confidence in your brand’s products: driving sales, growth, and profitability.

  • Increase brand awareness – In order to convert your brand’s target audience into returning customers, they have to know that you are open for business. Therefore, this is a vital metric to measure because it shows your brand’s market penetration levels.
  • Improve brand market share metrics – The higher your brand’s market share, or the greater the market penetration, the more profitable it will be. Therefore, keeping track of this number will help the process.

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  • Increase search engine rankings – Brand reputation plays a fundamental role in determining where your brand ranks on search engines like Google. Therefore, it is essential to track this metric to improve its ranking.
  • Increase positive comments and reduce negative comments – Tracking this metric is essential to monitor brand reputation. Good comments foster a good impression of your company and brand. Negative comments do the opposite. Therefore, it is vital to ensure that the number of positive comments far outweigh the negative ones.
  • Increase the number of media mentions – In the Engagement Economy, consumers have the most control over a brand’s performance. But media mentions by top sites also add value to your brand’s reputation. Therefore, it’s a good idea to track the number of online brand mentions.

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SEO objectives

Understanding SEO objectives will help you focus your efforts on developing successful online marketing strategies that make your company website attractive to your target audience. It is vital to set realistic SEO objectives and goals to help you stay on track and within budget for what your business requires.

  • Improve the number of organic sessions – Measuring the percentage of organic traffic to the company’s website is one of the most important metrics to monitor. Ergo, the more traffic, the greater potential for customer sales. Secondly, measuring organic sessions over time is the strongest indicator that your SEO strategy is working.
  • Increase keyword ranking metrics – The keyword ranking metric computes your search engine rankings for specific keywords. And, it tracks changes in these rankings over time. Thirdly, this metric shows how effective your website is at attracting organic traffic for the pre-defined keywords. The keyword ranking metric is the quintessential KPI. It demonstrates how effective your company’s strategy is at ensuring your website ranking is in the top three-pack on Google.

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  • Increase lead rate metrics – The lead rate measures the percentage of website visitors who are captured as leads by entering the top of the sales funnel. This metric indicates your company’s ability to attract the right audience as well as the efficiency at which your brand’s website turns visitors into leads.
  • Improve conversion rate metrics – The conversion rate is the ratio of visitors (or leads) to the brand’s website who respond to the CTA (Call-To-Action). For example, the CTA might be to sign up for an email newsletter or to purchase one or more products on the brand’s website. The number of visitors who perform this action are considered conversions.
  • Improve the number pages per session metric – The pages-per-session metric measures how many web pages a visitor to the brand’s website visits in one session. This metric aims to show how engaged your target audience is with your brand’s website.
  • Increase average session duration rate – The average session duration metric measures the total length of all sessions over time, in seconds, divided by the number of sessions for the period measured. By way of explanation, the length of an individual session is the length of time that a visitor spends on your site. Again, this is a vital KPI to measure, because it demonstrates your site’s quality and how incentivized visitors are to stay and navigate their way through your site’s structure.
  • Increase page load time metric – The web page load time metric measures the time (in seconds) it takes to download and display the web page’s content in the browser window. This is a web performance metric that impacts user engagement. Ergo, the longer it takes for a web page to display in the browser, the bounce rate will be higher. In other words, web users do not often wait for a website to open. As soon as it takes more than a couple of seconds, the visitor bounces off the site and navigates to the competition’s site. Thus, it is critical to ensure that the time it takes for a web page to load is as short as possible.
  • Improve top exit page metric – The top exit page metric measures where the site’s outflow or exit is. In other words, where do visitors exit the site after they have landed on the site’s home page? This metric is not the same as the bounce rate. The exit page metric indicates both a positive and a negative trend. When the visitor has completed the site’s CTA, they will exit the site at the end of this process. On the other hand, if the visitor exits the site at any time before answering the CTA, an analysis must be conducted to determine why users are exiting the website early.
  • Improve crawl error metric – The Google web crawlers and indexing algorithms need to crawl through every web page on your site to assess its value and relevance. If this process returns crawl errors, it means that Google’s algorithms are having trouble accessing all of your site’s content. This scenario is untenable as web pages that can’t be crawled will not be indexed. And, they will not appear on the Google Search Engine Results Page when a user searches for content that is relevant to your site. Thus, it is essential to keep this metric as low as possible.
  • Improve backlinks and referring domain metrics – Organic backlinks and referring domains are the two vital aspects of increasing your website’s ranking on the Google Search Engine Results Page. However, the backlinks and referring domains must come from high-quality sites; otherwise, Google might penalize your site. At best, it won’t rank highly with a large number of low-quality backlinks. Additionally, Google attributes the backlinks’ and referring domains’ authority to your site. Thus, the higher this authority, the higher Google will rank your site.
  • Improve search ranking metric – The higher your website ranks for brand-specific keywords, the greater the change of visitors navigating to your website, and converting to returning customers. The search ranking metric is a critical KPI because it is a direct connection to your brand’s success in the online space. Your website needs to rank in the top three-pack on the Google search results page for all the relevant keywords.
  • Improve search visibility metric – The search visibility metric is used to calculate how visible a website is on the Google search engine’s organic results when queries are entered into the Google search engine query page. If this metric is low, then it means that your website is not ranked high enough in the Google Search rankings for a particular keyword. Armed with information, you’ll be able to adjust your SEO strategy to improve the site’s visibility.
  • Increase the number of quality links – Measuring the number of quality backlinks is a fundamental SEO metric for content marketers and SEO experts. High-quality backlinks are now amongst the most important ranking factors. Therefore, your SEO strategy should involve acquiring high-quality organic backlinks.

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The rationale behind the need for digital marketing KPIs has arisen out of the fact that digital marketing has emerged as the core marketing methodology for almost every business organization, irrespective of size and number of employees. Consequently, there is a need to measure digital marketing efficiencies. Finally, they are intended to measure profitability, sales, and revenue metrics in relation to digital media marketing campaigns and strategies.

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