These general manager KPIs, or objectives, are critical to ensuring that the general manager meets their key role competencies. The general manager plays a vital part in ensuring the business’s smooth running. Additionally, managing and mentoring middle and junior managers and providing the bridge between C-suite executives and the rest of the company are key aspects of this role.
The general manager’s successes form a critical part of organizational success. On the other hand, the general manager’s failures will detract from the business’s successes. It is essential to measure and track these objectives as they offer a unique insight into the level at which the general manager is performing. High-value metrics display role efficiencies. Low-value metrics demonstrate areas of improvement.
The general management KPIs are divided into three result areas, general objectives, personal growth and development objectives, and employee management objectives. All three areas must be measured as each plays a fundamental role in ensuring that the manager fulfills all job requirements, resulting in operational success, company growth, and increased profitability metrics.