 Compliance KPIs List

• Percentage of Audit Plan Completed – We aim to increase the Percentage of Audit Plan Completed, ensuring more compliance audit stages are accomplished versus the total possible stages.
• Percentage of Neglected Compliance Issues – We aim to reduce the Percentage of Neglected Compliance Issues, minimizing overlooked compliance issues relative to the total number of compliance issues.
• Number of Insurance Regulatory Reports – We aim to increase the Number of Insurance Regulatory Reports, generating more reports within the determined time period.
• Number of Compliance-Related Lawsuits – We aim to reduce the Number of Compliance-Related Lawsuits, minimizing the yearly number of lawsuits filed against the firm for compliance-related matters.
• Compliance Backlog Percentage – We aim to reduce the Compliance Backlog Percentage, decreasing the percentage of active compliance issues older than 28 days.
• Breach of Customer Privacy Complaints – We aim to reduce the number of Breach of Customer Privacy Complaints, lowering the yearly number of confirmed complaints related to privacy violations and data loss.
• Average Cost of Investigations – We aim to reduce the Average Cost of Investigations, minimizing the total expenditure in ongoing investigations.
• Compliance Training Hours per FTE – We aim to increase Compliance Training Hours per FTE, ensuring more training hours related to compliance for each full-time equivalent employee.
• Average Financial Statement Cost – We aim to reduce the Average Financial Statement Cost, minimizing the expense incurred to generate financial statements.
• Training Headcount Ratio – We aim to improve the Training Headcount Ratio, ensuring an optimal ratio of company-wide staff members to training staff.
• Training Time for Customer Contact – We aim to increase Training Time for Customer Contact, ensuring employees receive adequate training hours before engaging with clients.
• Number of Documents Destroyed – We aim to reduce the Number of Documents Destroyed, minimizing the yearly average of damaged material documents.
• Percentage of Compliance-Related Lawsuits ‘Won’ – We aim to increase the Percentage of Compliance-Related Lawsuits ‘Won’, improving the firm’s success rate in compliance-related lawsuits.

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• Total Legal Spending as a Percentage of Revenue – We aim to reduce Total Legal Spending as a Percentage of Revenue, minimizing the legal expenditure relative to the total profit for the preceding year.
• Average Cost per Compliance-Related Lawsuit – We aim to reduce the Average Cost per Compliance-Related Lawsuit, decreasing the total expenses incurred for compliance-related lawsuits.
• Number of Alerts Tracked – We aim to increase the Number of Alerts Tracked, ensuring more compliance-related alerts are detected and revealed to the compliance team each month.
• Insurance Regulatory Report Line Items – We aim to improve the accuracy and detail of Insurance Regulatory Report Line Items, optimizing the number of line items in each regulatory report.
• Reported Compliance Violations per Employee – We aim to reduce Reported Compliance Violations per Employee, minimizing the number of documented compliance violations per staff member across the company.

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• Total Compliance Employee Headcount – We aim to increase the Total Compliance Employee Headcount, ensuring adequate staffing to manage compliance effectively.
• Total Compliance Operating Expense – We aim to reduce the Total Compliance Operating Expense, managing yearly operating costs for compliance more efficiently.
• Non-Compliant Change Request Percentage – We aim to reduce the Non-Compliant Change Request Percentage, minimizing the number of change requests that do not follow the change management process.
• Percentage of Compliance Issues Handled Correctly – We aim to improve the Percentage of Compliance Issues Handled Correctly, ensuring more disputes are managed properly.
• External Complaints per FTE – We aim to reduce External Complaints per FTE, decreasing the number of external complaints per full-time employee.
• Internal Audits Frequency – We aim to increase Internal Audits Frequency, conducting internal audits more regularly to ensure ongoing compliance.
• Internal Complaints per FTE – We aim to reduce Internal Complaints per FTE, minimizing the number of internal complaints submitted per full-time employee.
• Percentage of Compliant Policies Met – We aim to increase the Percentage of Compliant Policies Met, ensuring more client insurance policies satisfy regulatory specifications.
• Total Regulatory Compliance Expense as a Percentage of Total Revenue – We aim to reduce the Total Regulatory Compliance Expense as a Percentage of Total Revenue, minimizing compliance expenses in relation to total revenue.
• Recurring Identified Improvement Opportunities – We aim to reduce Recurring Identified Improvement Opportunities, minimizing duplicated growth opportunities across multiple assessments.
• Number of Terminated Employee User Accounts Reviewed – We aim to increase the Number of Terminated Employee User Accounts Reviewed, ensuring all discharged employee accounts are audited for compliance with separation procedures.
• Frequency of Policy Revisions – We aim to increase the Frequency of Policy Revisions, reviewing and updating compliance policies more frequently.
• Quarterly Access Review (QAR) Completion Time – We aim to reduce Quarterly Access Review (QAR) Completion Time, completing QARs in fewer business days.
• Financial Non-Compliance Cost as a Percentage of Total Compliance Expense – We aim to reduce the Financial Non-Compliance Cost as a Percentage of Total Compliance Expense, minimizing penalties and costs associated with financial non-compliance.
• Process Improvement Recommendations – We aim to increase Process Improvement Recommendations, suggesting more process enhancements after internal compliance assessments.
• Insurance Regulatory Reporting Cycle Time – We aim to reduce Insurance Regulatory Reporting Cycle Time, completing insurance administrative reports in fewer calendar days.
• Average Rework Cost – We aim to reduce the Average Rework Cost, minimizing the cost of revising financial statements due to errors.
• Compliance Improvement Initiatives – We aim to increase Compliance Improvement Initiatives, launching more internal compliance enhancement projects.
• Average Investigation Cycle Time – We aim to reduce the Average Investigation Cycle Time, completing investigations more quickly.
• Security Incident Downtime – We aim to reduce Security Incident Downtime, minimizing the number of minutes systems are unavailable due to security issues.
• Number of Annual External Complaints – We aim to reduce the Number of Annual External Complaints, lowering the number of complaints issued against the firm with external organizations.
• Total HR Regulatory Compliance Expense – We aim to reduce the Total HR Regulatory Compliance Expense, managing HR administrative compliance costs more efficiently.
• Total Regulatory Compliance Expense – We aim to optimize the Total Regulatory Compliance Expense, minimizing administrative compliance expenses for the preceding year.
• Projects Delayed – We aim to reduce the Number of Projects Delayed, minimizing the number of internal programs interrupted due to compliance concerns.
• Major Internal Compliance Breaches – We aim to reduce Major Internal Compliance Breaches, minimizing large-scale internal compliance violations.
• Number of Investigations – We aim to reduce the Number of Investigations, minimizing the yearly number of ongoing investigations against the firm.
• Insurance Regulatory Report Quantity – We aim to increase the Insurance Regulatory Report Quantity, generating more insurance administrative reports annually.
• Number of Annual Internal Complaints – We aim to reduce the Number of Annual Internal Complaints, minimizing the yearly number of complaints issued internally.

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• Percentage of Improvement Opportunities Implemented – We aim to increase the Percentage of Improvement Opportunities Implemented, ensuring more growth opportunities detected in assessments are executed within a year.
• Change Request Issue Resolution Rate – We aim to increase the Change Request Issue Resolution Rate, solving more change request concerns through IT compliance audits and recommendations aligned with the change management process.
• On-Time Insurance Regulatory Reporting Rate – We aim to improve the On-Time Insurance Regulatory Reporting Rate, ensuring a higher percentage of insurance administrative reports are completed on schedule within each regular cycle.
• Percentage of Escalated Compliance Issues – We aim to reduce the Percentage of Escalated Compliance Issues, minimizing the number of compliance issues turned over to the compliance committee.
• Average Time to Implement – We aim to reduce the Average Time to Implement New Regulations, enforcing new rules or regulations more quickly after government review.
• On-Time Financial Report Percentage – We aim to increase the On-Time Financial Report Percentage, ensuring a higher percentage of financial reports are filed on schedule.
• Compliance Training Expense per FTE – We aim to optimize Compliance Training Expense per FTE, managing the amount spent on compliance training per full-time employee.
• Improper Configuration of Assets – We aim to reduce the number of Improper Configuration of Assets, minimizing business compliance concerns resulting from incorrect asset distribution.

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• Percentage of Strategic Objectives Achieved – We aim to increase the Percentage of Strategic Objectives Achieved, ensuring more strategic efforts are accomplished according to the yearly management plan.
• Total Regulatory Compliance Expense as a Percentage of Total Expense – We aim to reduce the Total Regulatory Compliance Expense as a Percentage of Total Expense, optimizing the expenditure budgeted for HR administrative compliance relative to total operating costs.
• Regulatory Compliance Expense per FTE – We aim to optimize Regulatory Compliance Expense per FTE, managing the total compliance expenditure per full-time equivalent employee more efficiently.
• Regulatory Report Creation Cycle Time – We aim to reduce the Regulatory Report Creation Cycle Time, minimizing the average time required to gather information, generate, and file administrative reports.
• Regulatory Compliance Expense per Regulatory Compliance Employee – We aim to reduce Regulatory Compliance Expense per Regulatory Compliance Employee, optimizing the total compliance expenditure per HR administrative compliance staff.
• Number of Annual Securities Compliance Issues – We aim to reduce the Number of Annual Securities Compliance Issues, minimizing the total number of security-related compliance issues reported annually.
• Financial Statement Accuracy – We aim to increase Financial Statement Accuracy, ensuring a higher percentage of financial statements submitted without needing revision.
• Non-Compliance Cost Percentage – We aim to reduce the Non-Compliance Cost Percentage, minimizing penalties acquired for non-adherence to regulations relative to the total compliance expenditure.
• External Training Budget per Employee – We aim to optimize the External Training Budget per Employee, ensuring effective allocation of the external training budget per full-time equivalent employee.
• HR Compliance Headcount Ratio – We aim to improve the HR Compliance Headcount Ratio, ensuring an optimal balance between firm-wide staff and HR compliance staff.
• IT Security Expense to IT Asset Value Ratio – We aim to reduce the IT Security Expense to IT Asset Value Ratio, optimizing IT security expenditure relative to the total value of IT assets under management.
• Reporting Expense as a Percentage of Total Compliance Expense – We aim to reduce Reporting Expense as a Percentage of Total Compliance Expense, managing administrative reporting costs more effectively as a portion of total compliance expenditure.
• Ratio of Firm-Wide Employees to Compliance Employees – We aim to improve the Ratio of Firm-Wide Employees to Compliance Employees, ensuring an appropriate balance of compliance staff relative to the total firm-wide workforce.
• Percentage of Downtime Due to Security Incidents (by system) – We aim to reduce the Percentage of Downtime Due to Security Incidents (by system), minimizing outages caused by security violations across IT systems.
• Regulatory Reporting Expense as a Percentage of Total Expenses – We aim to reduce the Regulatory Reporting Expense as a Percentage of Total Expenses, optimizing the cost of compliance administrative reporting relative to total operating expenses.
• Internal Audit Cycle Time – We aim to reduce Internal Audit Cycle Time, minimizing the time needed to conduct complete internal audits, categorized by audit type.
• On-Time Regulatory Compliance – We aim to increase On-Time Regulatory Compliance, ensuring timely adherence to new regulations within the preceding year.
• Number of Compliance Personnel in HR – We aim to increase the Number of Compliance Personnel in HR, ensuring sufficient staff are dedicated to compliance adherence in the HR department.

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• Number of changes following the lead time process – We aim to increase the number of changes following the lead time process, ensuring more changes adhere to the lead time process before the life cycle of change implementation is completed.
• Reduction in the number of incidents attributing to changes – We aim to reduce the number of incidents attributed to changes, minimizing incidents that prompt the change management program, indicating successful implementation.
• Changes performed during business hours – We aim to increase the success of changes performed during business hours, ensuring smoother implementation of changes despite constraints during operational hours.
• Number of emergency changes performed with or without incident – We aim to reduce the number of emergency changes performed with or without incident, decreasing emergency change requests, indicating fewer urgent service or maintenance flaws.
• Percentage of unauthorized changes – We aim to reduce the percentage of unauthorized changes, minimizing changes implemented without approved, registered change requests.
• Percentage of incidents caused by changes – We aim to reduce the percentage of incidents caused by changes, lowering the percentage of incidents resulting from change implementation.
• Percentage of emergency changes – We aim to reduce the percentage of emergency changes, minimizing the need for emergency changes by improving proactive management and planning.
• Percentage of successful changes – We aim to increase the percentage of successful changes, ensuring a higher rate of closed changes are successfully implemented in a given period.
• Percentage of backed out changes – We aim to reduce the percentage of backed-out changes, minimizing the need for remedy plans on closed changes.
• Percentage of rejected changes – We aim to reduce the percentage of rejected changes, decreasing the percentage of closed changes denied during a given period.
• Average time per phase – We aim to reduce the average time per phase, ensuring quicker progress through the distinct phases of the change management process.
• Performance results – We aim to improve performance results, enhancing overall performance as a consequence of the change management program.
• Effectiveness of training and communication – We aim to improve the effectiveness of training and communication, ensuring that employees receive adequate training and that the need for change is communicated effectively.
• Participation in training sessions and meetings – We aim to increase participation in training sessions and meetings, boosting employee involvement in the change’s training sessions and meetings for successful implementation.
• Adherence to the project plan – We aim to improve adherence to the project plan, ensuring that change management programs are completed on time and within budget, aligned with the project plan.
• Project goal performance – We aim to improve project goal performance, ensuring the individual goals of the change request’s project plan are met on time and within budget.

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• Improving the Incident Resolution Rate – Indicates the compliance team’s effectiveness in addressing and resolving compliance issues promptly.
• Improving the Policy and Procedure Adherence Rate – Measures the degree to which employees comply with established policies and procedures.

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