 Training and Development KPIs List

• Transfer of training – We endeavor to improve the transfer of training by enabling employees to transform their knowledge into practical, job-relevant skills.
• Impact on organizational performance – We endeavor to improve the impact on organizational performance by enhancing employee and company efficiency, productivity, and compliance through training.
• Employee engagement – We endeavor to increase employee engagement by encouraging active participation in training programs to foster skill development and goal achievement.
• Stakeholder satisfaction – We endeavor to improve stakeholder satisfaction by delivering training programs that align with learning outcomes and demonstrate value to clients.
• Increased retention – We endeavor to increase employee retention by equipping newly trained employees with the skills and confidence needed to succeed in their roles.
• Skills attainment – We endeavor to improve skills attainment by ensuring employees demonstrate measurable improvements in knowledge and skills post-training.
• Workplace application – We endeavor to improve workplace application by ensuring employees effectively apply newly acquired skills and knowledge in their daily work.
• Individual behavior change – We endeavor to improve individual behavior change by aligning employee actions with corporate culture and goals through training.
• Team behavior change – We endeavor to improve team behavior change by fostering cohesive and effective team collaboration post-training.
• Meeting goals or targets – We endeavor to increase the achievement of goals or targets by tracking individual and team performance over time post-training.
• Cost of training – We endeavor to reduce the cost of training per attendee by optimizing training programs without compromising quality.
• Revenue generation – We endeavor to improve revenue generation by ensuring employee training contributes to both direct and indirect increases in company revenue.
• Instructor performance – We endeavor to improve instructor performance by enhancing their delivery skills, subject knowledge, and adherence to organizational values.
• End-user satisfaction – We endeavor to improve end-user satisfaction by evaluating the effectiveness of training programs immediately after and during follow-up assessments.

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• Develop and deliver training on account of issues/areas recommended by the Client in e-mails/conference calls.
• Drive design, development, and delivery of all ongoing, new-hire, re-training, and other programs and allocating resources required for the same.
• Evaluate/Analyze and identify training needs to meet account/program objectives.
• Monitor and control all account-related training activities (planning and execution) on the site by the trainers.
• Planning and assessment of training programs.
• Provide timely feedback on all account training and instructional design to the trainers.
• Research and experiment of new processes/systems to improve training function.
• Responsible for an assessment of client training requests and implementation.
• Review and monitor all account training activities by trainers.
• Review existing New Hire Certification/re-certification/quizzing processes frequently and measure effectiveness.
• To participate in all relevant client calls and take the learning forward in training module development.
• Training Feedback Analysis for continual improvement in training function.

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• Demonstrate a positive attitude and continuous improvement methodology across all aspects of this role.
• Design, coordinate and deliver internal training programs in consultation with the People and Performance Manager and/or departmental managers.
• Develop training support documentation as required.
• Ensure all work is carried out in a professional and safe manner.
• Ensure the accurate and timely implementation and maintenance of training records in consultation with other Human Resources personnel.
• In consultation with the People and Performance, the Manager recommends and coordinates the provision of specialized external training as required.
• Participate in external audits as and when required.
• Participate in the development, review, and monitoring of the Annual Training Matrix.

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• Design, prepare and order educational aids and materials.
• Maintain updated curriculum database and training records.
• Map out annual training plans for management, HR, customer support and more.
• Market available training to employees and provide necessary information about sessions.
• Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes).
• Use known education principles and stay up-to-date on new training methods and techniques.

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• Discipline referrals.
• Emails to students and/or parents.
• Emergency alerts.
• Engaging with students and/or parents through the messaging platform.
• Managing time.
• Meeting deadlines.
• Minimal assistance.
• Office hours.
• Setting up environment for beginning of term in the messaging platform.
• Time clock responsible.

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