Work from Home (WFH) Performance Management Objectives
Work from Home (WFH) Performance Management Objectives or KPIs are designed to track and measure the remote worker’s or WFH employee’s ability to succeed outside the employer’s office. These metrics include accountability, self-discipline, integrity, and leveraging tools to the WFH journey a success.
- Maintain and improve accountability – Accountability is an integral part of the Work from Home (WFH) construct. Employees must hold themselves accountable to get the job done in an environment where there is less supervision. This KPI tracks and measures the WFH employee’s ability to remain accountable over time.
- Maintain and improve self-discipline – The WFH employee or remote worker must exercise a high level of self-discipline to stay on task in an environment where there is less direct supervision. This KPI tracks and measures the employee’s ability to exercise self-discipline continually over time.
- Maintain and improve integrity – Integrity, or the ability to do what the remote worker commits to, is vital to the WFH employee’s skillset. This KPI tracks and measures the remote worker’s ability to maintain and improve integrity metrics. The higher this KPI, the more successful the remote worker.
- Improve remote work experience – This KPI tracks and measures the WFH employee’s ability to settle down and become comfortable with the WFH experience. The higher this metric, the greater the remote worker’s ability to work successfully from home.
- Establish a robust Work from Home policy – In order to work from home, it is critical to establish a robust Work from Home policy and stick to it. This KPI tracks the extent to which the remote worker establishes a WFH policy that works, including the employee’s ability to adhere to this policy over time.
- Encourage balance and health in the Work from Home environment – Balance and health in the WFH environment are critical to the remote worker’s success and ability to maintain a healthy working relationship over time. This KPI tracks and measures the remote worker’s ability to boost balance and health in the Work from Home environment.
- Define and share your company values – It can be challenging to feel part of a corporate team when working from home. Consequently, it is essential to define and share your company values with the rest of your team members. This KPI tracks and measures the remote worker’s ability to express and share their company values.
- Leverage technology to improve the remote work experience – Technologies like Zoom, Slack, and other communication tools have simplified and improved the remote work experience for many employees. This KPI tracks and measures the remote worker’s ability to leverage technology to improve their remote work experience. The higher this metric, the greater the employee’s ability to leverage available technologies.
Remote work ability assessment (Self-evaluation)
- Do you have all the tools and technology needed to effectively do your job?
- Is your house equipped with internet and phone facilities to stay connected with the team during work hours?
- Are you able to complete tasks with the same quality and pace as compared with working at the office?
Manager performance assessment (Upward evaluation)
- Team collaboration – Managers are expected to aid team-collaboration for work from home employees. This would include your manager regularly briefing you on the tasks to be achieved and ensuring you are in the loop when important work meetings happen.
- Availability – Managers are expected to be available to discuss any work-related matter during business hours.
- Communication – Managers are expected to ensure clarity in instruction while working with work from home employees.
Work from home – work delivery assessment (Downward evaluation)
- Team collaboration skills – Work from home employees are expected to collaborate effectively with their teammates either over the web, phone or conferencing
- Availability during business hours is essential – Ensure availability is stable and predictable, work from home employees should be responsive during business hours for communication and work-related meetings.
- Clarity in communication is important – Clarity in communication is the foundation of the ability to work remote, emails, phone communication and web meetings cannot replace physical meetings unless you invest efforts in being clear and well understood.
- Time-to-delivery for tasks should remain predictable and comparable to work from office employees.
Employee satisfaction survey (Self-evaluation)
- The work from home opportunity offers increased individual productivity, with more, longer stretches of uninterrupted time for me.
- I feel greater work-life balance overall.
- Working from home offers better time-management by eliminating commute time and other non-productive activities.
- Virtual meeting rooms are as effective as on-premise meetings.
- I am gaining benefits in terms of health and overall well being.
Work from home performance management KPIs are some of the elements that are popular on AssessTEAM. These are used by companies who have some portion of their teams working from home and companies who have almost everybody working from home.
It is critical to ensure work from home performance management planning happens effectively as there is no physical meeting or management oversight by supervisors at all. These KPIs can help you not only manage work from home employees but also to engage with them and ensure they get the help they need to effectively do their jobs.