How does AssessTEAM calculate scores?

AssessTeam computes continuous assessment feedback scores both on a weekly and monthly basis. It’s important to be cognizant of the fact that both the weekly and monthly average scores are out of ten.

Thus, by way of expanding on these statements, let’s first consider how scores are measured on a weekly basis.

The work week generally runs from Monday to Friday or Saturday. Thus, if an employee received continuous feedback on the Monday and Thursday of a particular week, these scores would only affect the total score for the week that the days fall in. Each individual score is a number between 1 and 10. And, all of the scores received during the week are added together and then divided by the number of scores received for the week.

The second scenario that must be considered is the monthly feedback score. This score is an average of all the weekly totals. And, it is calculated by adding the four weekly averages together and dividing this number by the number of weeks in the month. As an aside, there are usually 4 weeks in a month.

By way of explaining how these weekly and monthly averages are computed, let’s examine the following case study:

For the purposes of this explanation, let’s assume that both Mark and Robert work for a swimming pool cleaning company. And Mark is Robert’s boss, which means that Mark evaluates Robert every month on his job performance. Secondly, Mark also provides feedback at random for both positive and negative behavior based on the continuous feedback construct.

With this information at hand, let’s consider the average feedback computations for a sample month:

Mark left continuous feedback on AssessTeam for Robert during the first week of the month, giving him a score of 10 for great customer service. Additionally, Robert’s weekly evaluation number from Mark for each week of the month was 5.

Consequently, the weekly and monthly average scores for the 4 weeks of the month are as follows:

Robert received 2 scores during the first week of the month: 10 points for the continuous feedback and 5 points as a weekly average. Thus, 10 +5 = 15/2 = 7.5. Therefore, Robert’s average for week 1 is 7.5.
His average for weeks 2, 3, and 4 is 5 points respectively.
Consequently, the monthly average calculation is as follows:
7.5 + (5 x 3 weeks) = 22.5 / 4 weeks = 5.63.

Finally, Robert’s monthly average for the sample month is 5.63.

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