Top 19 Hospital KPIs You Should Be Measuring This Year

Hospital KPIs List

Hospital KPIs are metrics that track and measure the hospital manager, employee, and team’s ability to ensure that the hospital is professionally, efficiently, and effectively run and objectives are met over time.

Hospital Employee Objectives

Hospital employee objectives or KPIs are designed to track and measure the hospital employee’s operational efficiencies, including patient satisfaction over time, the number of adverse incidents, medication errors, and admission or discharge waiting times. The higher these metrics, the greater the hospital employee’s ability to function professionally and efficiently.

  • Improve patient satisfaction over time – Patient satisfaction is key to the hospital’s overall success. This KPI tracks and measures the extent to which the hospital employee can improve patient satisfaction over time. The higher this metric, the greater the hospital employee’s ability to improve patient satisfaction metrics over time.
  • Improve (reduce) the number of incidents – The number of adverse incidents that occur in a hospital detracts directly from the hospital’s overall success rate. This KPI tracks and measures the extent to which the hospital employee is able to reduce the number of negative events that occur over time.

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  • Improve (reduce) the death rate – A high hospital death rate is not good for the hospital’s reputation over time. This KPI tracks and measures the extent to which the hospital employee reduces the death rate over time. The higher this metric, the greater the hospital employee’s ability to improve or reduce the death rate.
  • Improve (reduce) medication errors – Medication errors can have serious, if not disastrous, consequences. This KPI tracks and measures the extent to which the hospital employee is able to reduce the number of medication errors over time. The higher this metric, the greater the hospital employee’s ability to reduce medication errors over time.
  • Improve admission/discharge wait times – Long admission or discharge times lead to patient dissatisfaction. This KPI tracks and measures the extent to which the hospital employee is able to improve admission/discharge wait times. The higher this metric, the greater the hospital employee’s ability to reduce the admission and discharge times.

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Hospital Team Objectives

Hospital team objectives or KPIs are designed to track and measure the extent to which the hospital team is able to meet its core objectives or operational efficiencies, including readmission rates, patient referrals, patient room turnover rates, and patient follow-up rates. The higher these metrics, the greater the team’s abilities.

  • Improve (reduce) readmission rates – Readmission rates could mean that the patient was not adequately treated the first time around. This KPI measures the extent to which the hospital team is able to reduce the hospital readmission rates over time. The higher this metric, the greater the hospital team’s ability to reduce the readmission rates.
  • Improve admission rates – The hospital admission rates metric measures the number of hospital admissions that occur over time. This KPI tracks and measures the extent to which the hospital team can improve the admission rates for a predetermined period, such as a year. The higher this metric, the greater the hospital team’s efficiencies.

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  • Improve patient referrals – Patient referrals occur when the hospital team believes that a patient could receive the care needed at another facility. This KPI measures the extent to which the hospital team refers the patient to another facility if required. The higher this metric, the greater the hospital team’s patient care abilities.
  • Improve patient room turnover rate – The patient room turnover rate measures the number of patients that occupy a room over time. This KPI tracks and measures the extent to which the hospital team is able to optimize the room turnover rate for a predefined period. The higher this metric, the greater the hospital team’s efficiencies.
  • Improve patient follow-up rate – The patient follow-up rate is the number of follow-ups per patient over time. This KPI tracks and measures the extent to which the hospital team is able to improve the patient follow-up rate over time. The higher this metric, the greater the hospital team’s operational efficiencies.
  • Improve (reduce) patient wait time – The longer a patient waits while in hospital, the higher frustration levels become, and the worse the hospital’s reputation. This KPI tracks and measures the extent to which the hospital team can improve or reduce patient wait times for a predefined period.
  • Improve canceled/missed appointments – Canceled or missed appointments can end up costing the hospital money and employees time. This KPI tracks and measures the hospital team’s ability to reduce the number of canceled or missed appointments over time. The higher this metric, the greater the hospital team’s operational efficiencies.
  • Improve patient safety – Patient safety is a critical part of professional patient care. This KPI tracks and measures the extent to which the hospital team is able to ensure patient safety at all times. The higher this metric, the greater the hospital team’s ability to ensure patient safety over time.

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Hospital Manager Objectives

Hospital manager objectives or KPIs are designed to measure the extent to which the hospital manager is successful, including improving the bed occupancy rate, the average hospital stay metrics, medical equipment utilization, and the patient drug costs per stay. The higher these metrics, the greater the hospital manager’s abilities.

  • Improve the bed occupancy rate – The bed occupancy turnover rate is a measure of hospital efficiency rates. This KPI tracks and measures the extent to which the hospital manager is able to implement an effective bed occupancy rate. The higher this metric, the greater the hospital manager’s efficiencies.
  • Improve (reduce) average hospital stay – This KPI tracks and measures the extent to which the hospital manager can improve the average hospital stay metrics over time. The higher this metric, the greater the hospital manager’s ability to improve the average hospital stay figures.

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  • Improve medical equipment utilization – Medical equipment is costly; therefore, it must be utilized effectively to increase the ROI. This KPI tracks and measures the extent to which the hospital manager is able to improve the medical equipment utilization metrics. The higher this metric, the greater the hospital manager’s ability to ensure optimal usage figures.
  • Improve (reduce) the patient drug cost per stay – In-hospital medications are costly. Therefore, their usage per patient per stay must be as low as possible. This KPI tracks and measures the extent to which the hospital manager is able to improve or reduce the patient drug cost per stay. The higher this metric, the great the manager’s abilities.
  • Improve (reduce) treatment costs – Patient hospital treatment can be expensive. This KPI tracks and measures the hospital manager’s ability to keep the hospital treatment costs as low as possible. The higher this metric, the greater the hospital manager’s operational efficiencies are.
  • Improve staff-to-patient ratio – The staff-to-patient ratio is critical for the effective and professional care of the patients. This KPI tracks and measures the extent to which the hospital manager is able to maintain an optimal staff-to-patient ratio over time. The higher this metric, the greater the hospital manager’s operational abilities.

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These hospital KPIs are an integral part of ensuring that the hospital employee, team, and manager meet their critical organizational abilities. The successful implementation of an effective hospital management strategy plays a vital role in ensuring that the hospital meets its minimum operational standards and requirements. As a result, measuring these objectives is key to organizational success. They focus on tracking metrics grouped in three result areas: employee, team, and manager.

It is necessary to track and measure these KPIs over time because they offer insight into the hospital team’s efficiencies and where improvements are needed. Metrics like improving patient satisfaction over time, reducing the number of hospital incidents, improving the bed occupancy rate, improving the staff-to-patient ratio, and improving patient safety are integral to ensuring a healthy and safe workplace for patients and staff at the hospital and a hospital that meets its key objectives over time.

Implementing hospital objectives or KPIs for the hospital team, employee, and manager solves the challenge of the need to ensure consistency over time. High-performing metrics are valued, translating into a thriving hospital and patient management strategy and the application by the hospital team. Conversely, management must not ignore low-performing metrics. They must be revisited as they indicate poor performance and detract from operational and organizational success metrics.

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