IT KPI List

IT KPIs help keep track of all relevant aspects of an IT project such as software development lifecycle, IT cost breakdown, system administration, project management, customer support and cybersecurity.

Application Development Life Cycle

The Application Development Group designs application architecture and develops programs and systems to provide business solutions based on interviews with end-users and stakeholders, which the Systems Analysis Team performs.

Related: Systems Analyst, Business Analyst, Systems Engineer, Application Developer, Software Engineer

View all

  • User Support – Number of existing users supported
  • Percentage of Maintenance & Enhancement (M&E) Cost – Percentage of expenses devoted to Maintenance and Enhancement of existing architecture compared to total IT expenses
  • Break Fix Expenditures to Enhancements (%) – Cost of program repairs divided by cost of improvements (as percentage)
  • Life Cycle Total Cost of Ownership (TCO) – Total cost of proprietorship for the IT software development life span
  • M&E Requests Approval – Percentage of requests that conform to the benchmark for M&E
  • Planned Updates per Thousand Users – Average number of scheduled updates to the hardware platforms and system software for every thousand end users
  • Ratio of M&E Internal Staff to New Development – Number of current FTEs for repairs and improvements divided by the number of employees for new development
  • Lines of Code per M&E FTE – Average number of lines of code completed for each M&E FTE
  • Programs per M&E FTE – Average number of software for each M&E FTE
  • Lines of Code by Platform – Average lines of codes each year for each FTE
  • Hardware Use for Development/Testing – Percentage of hardware being utilized for improvement/testing
  • Ratio of Infrastructure FTEs to Applications FTEs – Number of current infrastructure FTEs divided by the number of software FTEs
  • Number of Programs by Platform – Number of applications necessary for every type of system platform
  • Response to M&E User Requests (Days) – Average number of days needed to handle significant M&E user request
  • Projects on Time and within Budget – Percentage of projects accomplished within the appointed schedule and estimated expenses
  • M&E Project Cycle Time – Average number of days needed to finish M&E projects
  • Cycle Time: Application Development – The average amount of time needed to create an application, starting from fact-finding and requirements gathering until the application is introduced
  • Effective Project Completion – Number of projects accomplished within a standard term divided by the total number of projects (percentage)
  • Speed of Systems Retirement – Average time needed to deactivate legacy systems after the demand for cancellation is approved
  • Platform-Specific Spending on Application Development Tools – Percentage of expenses dedicated to application development instruments by system platform compared to the total application development costs.
  • Planned Upgrades – Percentage of system upgrades scheduled for completion by interval
  • Ratio of Application Development Costs to Total IT Budget – Percentage of total IT expenses devoted to applicated development
  • Application Development Cost per FTE – Average annual application development expenses divided by the total number of FTE in the whole firm
  • Application Support Expense as a Percentage of IT Expense – Percentage of expenses related to application development divided by the scheduled IT costs over the same term
  • Application Development Expense per User – The total expenses related to application or system development incurred by the IT unit divided by the total number of end users
  • Application Development Costs per Thousand Users – Average internal and outsourced development expense for every thousand users
  • Platform-Specific Application Development Training Costs – Expenses associated with IT platform-specific application training
  • Training Cost per IT FTE – Average yearly training costs for every IT FTE
  • Application Development Training Cost – Total expenditure for application development training divided by the overall IT budget
  • New Application Development Cost Percentage – Total expenditure for application development divided by the overall IT budget
  • Platforms Used for Development/Testing – Number of unique platforms used for development/testing
  • Platform-Specific Distribution of FTEs – Specifies the number and percentage of FTEs devoted per system platform
  • Average Cost per Project – Average expense per application development program
  • Outsourcing Costs – Expense related to jobs contracted out
  • Cost of User Support – Yearly expenses related to support for every thousand users
  • Quarterly Project Cost – Total expense for application development programs per quarter
  • Cycle Time: Application Support User Request Response – Average yearly expense related to the use of external advisors and  agents
  • Number of Defects per Product Life Cycle – The total number of irregularities recognized for merchandise throughout its life span from introduction to abortion
  • Percentage of Application Development Time Devoted to Testing – Total percentage of time dedicated to the application testing procedure compared to the development time
  • Support Expense per User (by Application) – Total expenses incurred by the IT division related to application support over a specific term divided by the total number of users
  • Unit Cost: Application Project – The total expenses of application development programs divided by the total number of application development programs accomplished over a specific term
  • Fault Slip Through – The percentage of failures or errors overlooked by quality assurance staff and are declared by end users after application rollout

View less

Architecture Identification/Implementation

Application management deals with continuous assistance for those who use the company’s ERP, CRM or other systems.

Related: Application Administrator, Application Developer, Quality Assurance Engineer, IT Application Analyst, Application Specialist

View all

  • IT Security Issues Resolved – Percentage of IT security problems settled within schedule
  • Electronic Transactions and Information Exchanges – Percentage of electronic activities and information sharing that are documented in a non-repudiation directory
  • Core Modules – Percentage of recyclable core modules.
  • Databases Shared per Thousand Users – Average number of directories shared for every thousand clients
  • Applications Supporting Document-Level Entitlement – Percentage of applications that allow document-level access
  • Applications Supporting Role-Based Entitlement – Percentage of applications that allow role-based access
  • Reusable Modules – Total percentage of recyclable modules
  • Reusable Components – Total percentage of recyclable segments
  • Legacy Systems – Percentage of applications unified with legacy systems

View less

IT Security

  • Compliance Percentage – Percentage of
  • Compliance Resolution – Number of unsettled cases of standards non-compliance for every thousand users

View all

  • Compliance Cycle Time – Average number of days needed to prompt audit concerns into compliance
  • IT Security Support – Percentage of IT security problems settled within schedule
  • Total Expense: IT Security – The total cost incurred by the IT security office over a specific term
  • IT Security Cost per Supported Employee (Company-Wide) – The expenses of IT security procedures for each company-wide employee
  • Security Standards – Total number of yearly amendments to security guidelines
  • Percentage of System Downtime Related to Security Issue – The percentage of network, system, or application interruption that is associated in particular to a security concern
  • IT Security Audits – Total number of yearly IT security checks
  • Employee per IT Security Audit – Number of agents needed for IT security checks for every thousand users
  • Maximum Encryption for Web-Based Transactions – Maximum number of encryption levels devoted to online activities over a specific term
  • Minimum Encryption for Web-Based Transactions – Minimum number of encryption levels devoted to online activities over a specific term
  • Corporate Data Encryption – Percentage of enterprise data encrypted for each level
  • Detection Systems – Percentage of network access points protected by breach detection systems
  • Intrusion Incidents Detected – Average percentage of breach cases immediately exposed by the breach detection systems
  • Cycle Time: Non-Automatic Intrusion Resolution – The average number of minutes needed to address security issues that are not immediately detected, from the time the breach happens until it is exposed
  • Virus Updates – Number of virus updates
  • Percentage of Systems Covered with Anti-Virus Software – Percentage of company-owned computers that are presently carrying an up to date antivirus application compared to the total number of computers owned by the firm.
  • Percentage of IT Security Issues Resolved on Time – The percentage of issues associated to IT security handled during a specific term that were promptly completed
  • Compliance of Security Standards – Percentage of field improvement activities in conformity with enterprise security requirements at the submission
  • Percentage of Customer Breach Claims
  • Passwords Required per User  – Average number of security codes needed per user

View less

Network Administration

The IT Network Administration Group maintains the company’s computer network by planning, designing, configuring servers. They also maintain routing protocols, network configurations, and storage environments as needed by the organization.

Related: Network Engineer, Network Administrator, Systems Administrator, Director IT Infrastructure & Operations

View all

  • Mean Time Between Failures (MTBF) – The typical amount of time passed between network/system/application glitches or breakdown.
  • Mean Time to Repair (MTTR) – The average amount of time needed to fix the system, software, or network after service interruption is disclosed
  • Network Performance Reporting Frequency – The usual number of days between network performance report creation.
  • Network Availability – The percentage of time that the firm’s system is functioning
  • Network Support Staff – Average number of network support agents to number of users assisted
  • Network Long Distance Cost per User – Total network long distance rate for every thousand users

View less

Project Management

  • Percentage of Projects Finished on Time – Percentage of projects associated with IT launched during a specified term that were accomplished on schedule compared to the total number of projects
  • Percentage of Projects under Budget – Percentage of projects launched during a specified term that were accomplished without budget review compared to the total number of projects

View all

  • Projects Active per Project Manager – Total number of operative IT programs over at a specific date divided by the total number of IT project administrators
  • IT Project Cost Variance – The percent difference between projected and actual expenses for IT-related programs
  • IT Expense as a Percentage of Total Expense – Total expenditure by the IT office divided by the total, company-wide operational costs over the same term, as percentage
  • IT Expense per Employee

View less

Quality Assurance

  • Defects per Product/Life Cycle – Average number of irregularities for every product life span
  • Internal Products Testing – Percentage of merchandise subjected to internal evaluation compared to the total number of merchandise

View all

  • Time Associated with Testing Process – Percentage of time spent on testing period compared to the total development time
  • Test Frequency – Number of evaluations authorized for other users
  • Number of Tests Performed by Test Lab Staff – Total number of evaluations executed by the test lab team in a certain term
  • Test Lab Support/Maintenance – Human resources and expenses related to current test lab support and maintenance

View less

User Support and Services

The User Support and Services Team, also known as IT Support or Tech Support, helps the firm’s employees with technology-related problems.

Related: IT Analyst, Technical Support Specialist, IT Support Administrator, Desktop Support Specialist/Analyst

View all

  • User Support – Number of users the IT office provides assistance for
  • Workflow Budget – Budget for workflow tools as a percentage of overall IT budget
  • Frequency of Tracking Customer Satisfaction – Number of surveys and formal feedbacks that are documented
  • Time to Answer Telephone Calls – Average amount of time to respond to telephone calls associated with support and service matters
  • Call Abandonment Rate – Average percentage of drop out calls
  • System Backup – Shows the frequency of systems support.
  • Customer Support/Resolution – Percentage of clients who declare a breach
  • User Support and Services Cost Comparison – Average rate per call or incident reported in user assistance and services section
  • Data Warehouse Use per Thousand Users – Total number of distribution center reports for every thousand users
  • Support Calls Resolved per Employee – Average number of service calls settled for every FTE per month
  • Number of Complaints Received per Thousand Users – Number of support complaints served for every thousand users in a particular period
  • Problem Resolution Time – Amount of time consumed to fix an issue
  • Customer Compliance – Percentage of clients who adhere to security control
  • Percentage of Customers Reporting Full Use of Applications – Percentage of users declaring full availability of all active application functions
  • First Call Resolution – Percentage of resolutions occurred on initial call
  • Resolution Target Success – Resolution Target Accomplishment
  • Training/Education Cost by Platform – Training expenses by platform
  • Help Desk Calls – Total number of calls accepted by the help desk for every thousand users assisted
  • Problems or Incident Reports per Period – Total number of issues or incident reports for every thousand users for every term
  • IT Support Planning Function – Employee rate dedicated to current support and services on FTE basis.
  • Unfulfilled Service Request – Incomplete service request for every thousand users
  • Length of Calls – Average duration of calls for every incident reported
  • Incidents Workload – Total number of incidents for every full-time user support agent
  • Warehouse Use Questions – Number of warehouse inquiries submitted for every thousand users to learn about warehouse utilization
  • Help Desk Support Coverage – Ratio of support desk personnel to the number of users assisted
  • Support Deployment – Percentage of delivery expense by technology platform. (image, document automation, communication, office automation)
  • IT Personnel Credential – Percentage of personnel officially trained (accredited)
  • Escalation of Failures Defects – Number of malfunctions and outages referred to technicians for every thousand users
  • Warehouse Query Response Time – Average feedback time for distribution center inquiries
  • Support Cost per Support Employee – Percentage of delivery expense by technology platform. (image, document automation, communication, office automation)
  • Legacy Systems – Percentage of computers using outdated systems
  • Support and Services Employee Turnover Rate – Quarterly percentage of technical assistance and services personnel/administration turnover
  • IT Training Budget – Percentage of IT budget dedicated to human resource training and development
  • User Support & Services Cost – Total cost of assistance and services divided by total number of users supported
  • Employee Cross-Training – Percentage of managers/technicians who received cross-training
  • Workstation Delivery Cycle Time – Average workstation delivery cycle time within a specified term
  • Workstation Repair Cycle Time – Average workstation delivery cycle time within a specified term
  • Backlog of Support Calls – Typical number of days for service calls in backlog at any period in time
  • System Access Rights Cycle Time – Average time needed to release or deny systems access rights to staff members and contractors
  • Monthly Support Calls – Average number of support calls per month for after-sales service for every thousand users
  • Desktop Software Delivery Cost – Average expenses spent on software on each desktop
  • Desktop Support to Device Ratio – Ratio of help desk staff to total supported devices
  • Remote Access Support – Number of remote access support personnel dedicated for every thousand users
  • Passwords Required per User – Average number of passcodes needed for every user
  • IT Support Directory – Percentage of personnel and contractors in the central user list

View less

Building good, intuitive and user-friendly web applications

Related: Sr. Asp.net Developer, Sr. PHP Developer, Sr. Asp.net Developer, PHP Developer, Mobile Developer, Asp.net Developer, I – Phone Developer, Android Developer, Jr. PHP Developer, Jr. Asp.net developer

  • Ability to create simple web applications – Capacity to transform a highly technical procedure into a simple tool that can be utilized efficiently by all with any level of technical know-how

View all

  • % of time spent fixing bugs – Total number of man-hours consumed on resolving a computer glitch versus the number of man-hours consumed on developing new features
  • The ability of the developer to understand project requirements – Capacity to understand client specifications, product, and process prerequisites
  • Understanding the full lifecycle of application development – Understanding the software/program cycle and the sequence in which those stages are performed
  • Debugging ability – Capacity to detect and fix glitches promptly
  • Object-oriented design and analysis (OOA and OOD) – Capacity yo use standard technical procedure for analyzing and designing a program, system, or business by employing the object-oriented principle and visual design all through the development life cycle to promote better customer communication and product quality.
  • Ability to create reusable modules – Efficient reuse of previous methods and producing reusable modules that can aid in time and cost savings in subsequent projects

View less

Coordinating and implementing SEO strategy

Related: Sr.SEO Engineer, SEO Engineer, Team Lead- SEO, Trainee SEO engineer

  • Passion for SEO – Creating a compelling overview of the customer’s line of work with the capacity to perform with absolute passion.

View all

  • Effectively implementing SEO strategy – Execute SEO strategy by talking to customers, team, and management about strategy/project management, timetables, and outcomes
  • Understanding the clients business and making relevant suggestions – Probe into the competition and customers business model to discover areas where improvements are necessary
  • Ability to multitask – Capacity to efficiently multitask while complying to project due dates.
  • Ability to use analytics and webmaster tools – Capacity to employ and design plans and steps for using analytics and webmaster tools.

View less

Delivering high quality database scripts and optimization suggestions

Related: SQL Developer

  • Delivery of all requests on time – All requested articles if submitted on schedule time results in a better project results

View all

  • Creativity in data storage and access – Capably normalize or denormalize according to the requirements of the project
  • The capability of troubleshooting common database issues – Capacity to employ an established methodology to determine and repair performance issues in databases
  • Ability to optimize complicated SQL statements – Adept improving sizable and sophisticated SQL statements
  • Plan migration to Big data – Draft data transfer for particular data sets that are not compatible with traditional RDBMS systems.

View less

Delivery of quality content for all purposes planned

Related: Sr.Content writer, Content Writer, Jr. Content writer

  • Ability to write in a variety of formats and styles for multiple audiences – Generating appropriate content that shows customer’s products/services. It should be uncomplicated and valuable to readers.

View all

  • Understanding of keywords and meta tags – Utilization of keywords and meta tag description that support search engines direct users to customer websites while meeting their search criteria
  • Quality of content – Content should be directed towards helping to inform the reader while giving them sophisticated information in a manner that is easy to comprehend and remember
  • Timely delivery of assigned targets – Timely delivery of requested number of content.

View less

Design ability and skills in software

Related: Graphic Designer, Sr. Web Designer, Web Designer

  • Creativity and passion coupled with the understanding of the working of various businesses – Capacity to produce well-made and interesting visuals for any industry

View all

  • Ability to learn new technologies and optimize design time – Continuous education is essential to excellent design, new technologies including WordPress, Magento, and Jscripting are vital for designers to understand.
  • Imagination in the job – Capacity to envision a project before its initiation and inquire about imminent issues
  • Attention to detail – Deliberately check and improve every aspect of design, spelling, and alignment in all browsers/devices
  • Understanding of web programming and scripting languages – Interpreting the standard theories of programming language and scripting languages to manage the coding and other minor work individually
  • Working knowledge of the primary web design applications – Knowledge of utilizing client-server programs that the customer (or user interface) performs in a web browser

View less

Effective defects and bugs management

Related: Sr. Software Test Engineer, Jr. Software Test Engineer, Software Test Engineer, Sr. Web Designer, Sr. UI Designer, Team Lead – Web Design

  • Percentage of bugs detected by us verses the client – The percentage of errors or glitches found by quality assurance teams compared to customers

View all

  • Complete tasks within reasonable time – Successful completion of all duties designated within the specified time frame
  • Quality of bugs identified – A valuable testing procedure examines business philosophy followed by UI and then validations. This metric assesses the nature of the detected errors.
  • Understanding of scope and clients business model – Testing is only as valuable as the understanding of the business design by the tester. With an excellent understanding of the system goals, testing becomes useful and valid.

View less

Effectively delivering projects within the stated scope and time limit

Related: Team Lead – Asp.net, Team Lead – PHP

  • Ability to finish projects on time – Capacity to produce specific project milestones and complete the project within the specified schedule.

View all

  • Ability to finish projects on time – Capacity to produce specific project milestones and complete the project within the specified schedule.
  • % of milestones missed – Percentage of components that did not satisfy the milestones in comparison to the components completed on schedule.
  • Mentoring and implementation of best practices and processes – Capacity to coach the team and execute clear-cut techniques

View less

General duties

Related: Graphic Designer, SQL Engineer, Systems Administrator, Systems Analyst, Systems Engineer, Sr. Web Designer, Sr. Asp.net Developer, Sr. PHP Developer, Sr. Accountant, Sr. Software Test Engineer, Sr. UI Designer, Sr. SEO Engineer, Sr. Content writer, Sr. Asp.net Developer, PHP Developer, Mobile Developer, Asp.net Developer, I – Phone Developer, Android Developer, Jr. PHP Developer, Jr. Asp.net developer, SEO Engineer, Team Lead – SEO, Trainee SEO engineer, SQL Developer, Content Writer, Jr. Content writer, Web Designer, Team Lead – Web Design, Jr. Software Test Engineer, Software Test Engineer, Team Lead – Asp.net, Team Lead – PHP, Project Coordinator, Project Manager, HR Executive, Assistant HR Manager, System Analyst, System Admin, Support Engineer, Server Administrator, Accountant, Team lead – QC, Sr. SEO Engineer, Sr. Web Designer, Trainee Asp.net Developer, System Analyst, System Admin, Support Engineer, Server Administrator, IT Manager

View all

  • Ability to take responsibility for the allotted work – Being capable of working without supervision and the capacity to perform efficiently
  • Communication ability that includes both verbal and written – Capacity to communicate in a confident and powerful way and the ability to write clearly and in a concise manner
  • Effective listening skills – Capacity to actively interpret the knowledge imparted by the speaker and correctly receive and understand messages
  • Compliance with documented process (SDLC) – Capacity to execute a series of steps or stages mentioned in SDLC.
  • Email and skype efficiency – Timely and compelling replies to emails or skype messages
  • Ability to ask for assistance or questions at the right time – Effective working techniques where querries are asked promptly and help is requested as necessary to conduct work

View less

Office policy compliance

Related: Graphic Designer, SQL Engineer, Systems Administrator, Systems Analyst, Systems Engineer, Sr. Web Designer, Sr. Asp.net Developer, Sr. PHP Developer, Sr. Accountant, Sr. Software Test Engineer, Sr. UI Designer, Sr.SEO Engineer, Sr. Content writer, Sr. Asp.net Developer, PHP Developer, Mobile Developer, Asp.net Developer, I – Phone Developer , Android Developer, Jr. PHP Developer, Jr. Asp.net developer, SEO Engineer, Team Lead – SEO, SQL Developer, Content Writer, Jr. Content writer, Web Designer, Team Lead – Web Design, Jr.Software Test Engineer, Software Test Engineer, Team Lead – Asp.net, Team Lead – PHP, Project Coordinator, Project Manager, HR Executive, Assistant HR Manager, System Analyst, System Admin, Support Engineer, Server Administrator, IT manager, Accountant, Team lead – QC, Sr. SEO Engineer, Sr. Web Designer, Trainee Asp.net Developer, Sr. Accountant

View all

  • Attendance and punctuality policy compliance. – An employee’s capability to be always on time and accomplish their designated tasks on schedule.
  • Leave policy compliance. – Adherence to the firm’s attendance and punctuality guidelines which includes regularly arriving at the office on time.
  • Process improvement initiatives. – Efforts to impart information and request policy amendments (Process ineffectiveness).
  • Personal presentation and grooming meet corporate standards. – Capacity of a staff member to be presentable in daily situations which include positive characteristics such as confidence, verbal skills, personal appearance, and time management

View less

Team management and mentoring

Related: Team Lead – SEO, Team Lead – Web Design, Team Lead – Asp.net, Team Lead – PHP, Project Coordinator, Project Manager, Team lead – QC, PHP Team Lead

  • Group training hours spent per month – Number of hours consumed on a training session to lead a group toward a learning goal

View all

  • Quality of process failure discussions – Efficiently discussing relevant points of issues or problems during training periods
  • Annual attrition in the team – Number of staff members who leave the group
  • Job satisfaction in the team – Number of staff members who are happy with their duties in the group
  • Managing project risks and change requests – Efficiently confront any incidents that might have an effect on the project’s outputs, inputs, phases, or goals.
  • Process compliance in the team – Capacity to prompt people into compliance with predetermined processes
  • Creativity and efficiency index, usage of components and tools – Capacity to look for newer ways to minimize work and enhance quality by employing both online and offline tools
  • Preempting problems and timely execution – Preventing issues within projects and prompt completion of duties so that the work proceeds seamlessly.
  • Preparing a second line leader – To cultivate other leaders and therefore establish organization potential for the present and the future
  • Displaying Enthusiasm/Motivation/Creativity for assignment – A positive and passionate atittude for effectively performing tasks.

View less

Test management

Related: Team lead – QC

  • Ability to develop test strategy and execute it effectively – Capacity to assess and record all the primary duties and challenges of the test project and perform it successfully.

View all

  • Ability to complete testing for all contracted items within determined time – Capacity to understand the specifications of the project, plan out activities, assignments and also accomplish within the specified time.
  • Ability to provide creative solutions to business problems – Capacity to view issues from an innovative mindset and recommend original solutions
  • Quality of the test plan being executed – Efficiently prepare for specific goals, target market, internal testing team and processes for a particular beta test designed for software or hardware product

View less

Evaluating System

Related: Assistant systems engineer

  • Ability to examine system (Existing/new) – Capacity to evaluate current systems

View all

  • Understanding & identifying client and system requirement – Capacity to interpret customer needs and system specifications and collaborate with users to look for more requirements and innovations
  • Communication with team related to document creation or suggestions – Exceptional communication skills and recommendations for process improvement

View less

Technical Expertise

Related: Assistant systems engineer

  • Technical skills

View all

  • Ability to integrate multiple data Sources – Capacity to unify various data sources and directories into a single system
  • Identify bottlenecks and bugs – Pinpoint obstacles and glitches, and create answers to these issues
  • Project understanding and business logic planning – Capacity to know project specifications and undersand business logic preparation

View less

Team Lead job responsibilities

  • Assure that the team members have the necessary education and training to effectively participate on the team.
  • Coach and help develop team members; help resolve dysfunctional behavior.

View all

  • Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
  • Encourage creativity, risk-taking, and constant improvement.
  • Ensure discussions and decisions lead toward closure.
  • Facilitate problem solving and collaboration.
  • Lead by setting a good example (role model) – behavior consistent with words.
  • Maintain healthy group dynamics.
  • Motivate and inspire team members.
  • Provide team leadership and coaching.
  • Provide the team with a vision of the project objectives.
  • Recognize and celebrate team and team member accomplishments and exceptional performance.
  • Strive for team consensus and win-win agreements.

View less

Support executive

Related: Support Executive

  • Competitor analysis – Market survey to determine the competitor for product development and recommendations

View all

  • Managing support tickets efficiently In and outside business hours including weekends. – Ability to interpret customer inquiry and immediate feedback
  • Promotion on relevant avenues – Look for advertising channels on HR-related site, discuss requirements for posting a blog about AssessTEAM, the idea would be regular feedback employee assessments associated with project profitability and utilizing Social Media for PR opportunities
  • Product demonstration – Give routine merchandise demos twice a day
  • Competitor analysis – Market survey to determine the competitor for product development and recommendations
  • Posting help articles – Posting 10 unique help articles per week regarding the merchandise to aid in product advertising
  • Contact with existing customers for proactive support – Communicate with clients and individuals who have opened tickets to assist them in enjoy their purchases to the fullest

View less

Web Designer job responsibilities

  • Conducting website testing.
  • Designing engaging and responsive landing pages effectively.

View all

  • Employing industry and design best practice through website build process.
  • Ensuring website function and stability across devices i.e. desktop, mobile, tablet.
  • Optimizing sites for maximum speed and scalability.
  • Providing internal support and external customer service throughout the build and launch process of the website.
  • Working with marketing and research teams to incorporate brand elements and relevant market research findings into website.

View less

Network Engineer job responsibilities

  • Arranging scheduled upgrades.
  • Configuring firewalls, routing and switching to maximize network efficiency and security.

View all

  • Designing and implementing new network solutions and/or improving the efficiency of current networks.
  • Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP.
  • Investigating faults in the network.
  • Maximizing network performance through ongoing monitoring and troubleshooting.
  • Procuring network equipment and managing subcontractors involved with network installation.
  • Updating network equipment to the latest firmware releases.

View less

Software Developer job responsibilities

  • Determining operational practicality.
  • Developing quality assurance procedures.

View all

  • Identifying areas for modification in existing programs and subsequently developing these modifications.
  • Knowledge and interest in computer systems and the latest technologies.
  • Maintaining and upgrading existing systems.
  • Researching, designing, implementing and managing software programs.
  • Testing and evaluating new programs.
  • The ability to communicate complex procedures to other colleagues.
  • The ability to learn new technologies quickly.
  • Training users.
  • Working closely with other developers, UX designers, business and systems analysts Software Developer job qualifications and requirements.
  • Writing and implementing efficient code.

View less

The project-based, real-time measurement of IT Key Performance Indicators allows management to track trends and ensure that projects are completed successfully and on time.

The KPI measurement for the IT department includes the following core competencies: the application of the software development lifecycle, systems architecture design and implementation, implementing cybersecurity best practice methodologies, procurement management, network administration, systems administration, user support, and database design and implementation.

Because the scope of the IT department is large, the size of the organization dictates the size of the IT department. This fact determines which IT functions are managed in-house or via a third-party.

Guided rollout is included with all our plans, send us job descriptions and we will set up your evaluations. Expert HR advice is available to all customers free.

Menu