Application Development Life Cycle (Quantitative)
The Application Development Group designs application architecture, and develops programs and systems to provide business solutions based on interviews with end-users and stakeholders, which the Systems Analysis Team performs.
Systems Analyst, Business Analyst, Systems Engineer, Application Developer, Software Engineer
- User Support – Number of existing users supported
- Percentage of Maintenance & Enhancement (M&E) Cost – Percentage of expenses devoted to Maintenance and Enhancement of existing architecture compared to total IT expenses
- Break Fix Expenditures to Enhancements (%) – Cost of program repairs divided by cost of improvements (as percentage)
- Life Cycle Total Cost of Ownership (TCO) – Total cost of proprietorship for the IT software development life span
- M&E Requests Approval – Percentage of requests that conform to the benchmark for M&E
- Planned Updates per Thousand Users – Average number of scheduled updates to the hardware platforms and system software for every thousand end users
- Ratio of M&E Internal Staff to New Development – Number of current FTEs for repairs and improvements divided by the number of employees for new development
- Lines of Code per M&E FTE – Average number of lines of code completed for each M&E FTE
- Programs per M&E FTE – Average number of software for each M&E FTE
- Lines of Code by Platform – Average lines of codes each year for each FTE
- Hardware Use for Development/Testing – Percentage of hardware being utilized for improvement/testing
- Ratio of Infrastructure FTEs to Applications FTEs – Number of current infrastructure FTEs divided by the number of software FTEs
- Number of Programs by Platform – Number of applications necessary for every type of system platform
- Response to M&E User Requests (Days) – Average number of days needed to handle significant M&E user request
- Projects on Time and within Budget – Percentage of projects accomplished within the appointed schedule and estimated expenses
- M&E Project Cycle Time – Average number of days needed to finish M&E projects
- Cycle Time: Application Development – The average amount of time needed to create an application, starting from fact-finding and requirements gathering until the application is introduced
- Effective Project Completion – Number of projects accomplished within a standard term divided by the total number of projects (percentage)
- Speed of Systems Retirement – Average time needed to deactivate legacy systems after the demand for cancellation is approved
- Platform-Specific Spending on Application Development Tools – Percentage of expenses dedicated to application development instruments by system platform compared to the total application development costs.
- Planned Upgrades – Percentage of system upgrades scheduled for completion by interval
- Ratio of Application Development Costs to Total IT Budget – Percentage of total IT expenses devoed to applicated development
- Application Development Cost per FTE – Average annual application development expenses divided by the total number of FTE in the whole firm
- Application Support Expense as a Percentage of IT Expense – Percentage of expenses related to application development divided by the scheduled IT coss over the same term
- Application Development Expense per User – The total expenses related to application or system development incurred by the IT unit divided by the total number of end users
- Application Development Costs per Thousand Users – Average internal and outsourced development expense for every thousand users
- Platform-Specific Application Development Training Costs – Expenses associated with IT platform-specific application training
- Training Cost per IT FTE – Average yearly training costs for every IT FTE
- Application Development Training Cost – Total expenditure for application development training divided by the overall IT budget
- New Application Development Cost Percentage – Total expenditure for application development divided by the overal IT budget
- Platforms Used for Development/Testing – Number of unique platforms used for development/testing
- Platform-Specific Distribution of FTEs – Specifies the number and percentage of FTEs devoted per system platform
- Average Cost per Project – Average expense per application development program
- Outsourcing Costs – Expense related to jobs contracted out
- Cost of User Support – Yearly expenses related to support for every thousand users
- Quarterly Project Cost – Total expense for application development programs per quarter
- Cycle Time: Application Support User Request Response – Average yearl expense related to the use of external advisors and agents
- Number of Defects per Product Life Cycle – The total number of irregularities recognized for a merchandise throughout its life span from introduction to abortion
- Percentage of Application Development Time Devoted to Testing – Total percentage of time dedicated to the application testing procedure compared to the development time
- Support Expense per User (by Application) – Total expenses incurred by the IT division related to application support over a specific term divided by the total number of users
- Unit Cost: Application Project – The total expenses of application development programs divided by the total number of application development programs accomplished over a specific term
- Fault Slip Through – The percentage of failures or errors overlooked by quality assurance staff and are declared by end users after application rollout
Architecture Identification/Implementation (Quantitative)
Application management deals with continuous assistance for thos who use the company’s ERP, CRM or other systems.
Application Administrator, Application Developer, Quality Assurance Engineer, IT Application Analyst, Application Specialist
- IT Security Issues Resolved – Percentage of IT security problems settled within schedule
- Electronic Transactions and Information Exchanges – Percentage of electronic activities and information sharing that are documented in a non-repudiation directory
- Core Modules – Percentage of recyclable core modules.
- Databases Shared per Thousand Users – Avevrage number of directories shared for every thousand clients
- Applications Supporting Document-Level Entitlement – Percentage of applications that allow document-level access
- Applications Supporting Role-Based Entitlement – Percentage of applications that allow role-based access
- Reusable Modules – Total percentage of recyclable modules
- Reusable Components – Total percentage of recyclable segments
- Legacy Systems – Percentage of applications unified with legacy systems
Business Intelligence (IT) (Quantitative)
Business Intelligence Developer, Data Warehouse Manager, Data Analyst
- BI Application User Utilization – The percentage of users with entitlement to the BI application or dashboard who log in regularly
- BI System Availability (Uptime) – The percentage of time that BI systems and applications are electronically connected and ready for use by all entitled users
IT Procurement (Qualitative)
The IT Procurement function administers technology-related purchases and determines hardware/software lifecycle based on its functions and the total cost of ownership (TCO).
Purchasing Agent, Procurement Officer, Procurement Specialist
- Existence of Standardized Vendor Evaluation Criteria
IT Procurement (Quantitative)
- Percentage of Correct Orders – Average number of accurate orders arranged with technology-related suppliers as a percentage of total number of orders
IT Security (Quantitative)
- Compliance Percentage – Percentage of
- Compliance Resolution – Number of unsettled cases of standards non-compliance for every thousand users
- Compliance Cycle Time – Average number of days needed to prompt audit concerns into compliance
- IT Security Support – Percentage of IT security problems settled within schedule
- Total Expense: IT Security – The total cost incurred by the IT security office over a specific term
- IT Security Cost per Supported Employee (Company-Wide) – The expenses of IT security procedures for each company-wide employee
- Security Standards – Total number of yearly amendments to security guidelines
- Percentage of System Downtime Related to Security Issue – The percentage of network, system, or application interruption that is associated in particular to a security concern
- IT Security Audits – Total number of yearly IT security checks
- Employee per IT Security Audit – Number of agents needed for IT security checks for every thousand users
- Maximum Encryption for Web-Based Transactions – Maximum number of encryption levels devoted to online activities over a specific term
- Minimum Encryption for Web-Based Transactions – Minimum number of encryption levels devoted to online activities over a specific term
- Corporate Data Encryption – Percentage of enterprise data encrypted for each level
- Detection Systems – Percentage of network access points protected by breach detection systems
- Intrusion Incidents Detected – Average percentage of breach cases immediately exposed by the breach detection systems
- Cycle Time: Non-Automatic Intrusion Resolution – The average number of minutes needed to address security issuues that are not immediately detected, from the time the breach happens until it is exposed
- Virus Updates – Number of virus updates
- Percentage of Systems Covered with Anti-Virus Software – Percentage of company-owned computers that are presently carrying an up to date antivirus application compared to the total number of computers owned by the firm.
- Percentage of IT Security Issues Resolved on Time – The percentage of issues associated to IT security handled during a specific term that were promptly completed
- Compliance of Security Standards – Percentage of field improvement activities in conformity with enterprise security requirements at submission
- Percentage of Customer Breach Claims
- Passwords Required per User – Average number of security codes needed per user
Network Administration (Quantitative)
The IT Network Administration Group maintains the company’s computer network by planning, designing, configuring servers. They also maintain routing protocols, network configurations, and storage environments as needed by the organization.
Network Engineer, Network Administrator, Systems Administrator, Director IT Infrastructure & Operations
- Mean Time Between Failures (MTBF) – The typical amount of time passed between network/system/application glitches or breakdown.
- Mean Time to Repair (MTTR) – The average amount of time needed to fix the system, software, or network after service interruption is disclosed
- Network Performance Reporting Frequency – The usual number of days between network performance report creation.
- Network Availability – The percentage of time that the firm’s system is functioning
- Network Support Staff – Average number of network support agents to number of users assisted
- Network Long Distance Cost per User – Total network long distance rate for every thousand users
Project Management (Quantitative)
- Percentage of Projects Finished on Time – Percentage of projects associated with IT launched during a specified term that were accomplished on schedule compared to the total number of projects
- Percentage of Projects under Budget – Percentage of projects launched during a specified term that were accomplished without budget review compared to the total number of projects
- Projects Active per Project Manager – Total number of operative IT programs over at a specific date divided by the total number of IT project administrators
- IT Project Cost Variance – The percent difference between projected and actual expenses for IT-related programs
- IT Expense as a Percentage of Total Expense – Total expenditure by the IT office divided by the total, company-wide operational costs over the same term, as percentage
- IT Expense per Employee
Quality Assurance (Qualitative)
The quality assurance function is in charge of detecting defects and deviations from specifications in incoming, in-process and outgoing products and materials.
Quality Control Inspector, Material Inspector, Mechanical Inspector, Quality Assurance Specialist
- Standard Systems Analysis & Design – Percentage of programs utilizing standard procedure for systems analysis and design
Quality Assurance (Quantitative)
- Defects per Product/Life Cycle – Average number of irregularities for every product life span
- Internal Products Testing – Percentage of merchandise subjected to internal evaluation compared to the total number of merchandise
- Time Associated with Testing Process – Percentage of time spent on testing period compared to the total development time
- Test Frequency – Number of evaluations authorized for other users
- Number of Tests Performed by Test Lab Staff – Total number of evaluations executed by the test lab team in a certain term
- Test Lab Support/Maintenance – Human resources and expenses related to current test lab support and maintenance
Strategic Planning (Quantitative)
- Strategic Planning Sessions – Number of strategic planning sessions performed per year between IT management and enterprise and business unit managers
Systems Analysis (Quantitative)
The Systems Analysis Team helps consumers, business unit managers, and users to understand business demands and establish prerequisites and blueprints for systems and applications
Business Analyst, Systems Analyst, Systems Engineer
- Percentage of Projects with Prioritized Requirements – The percentage of IT application development programs in progress that have prioritized business specifications according to the company and user requirements
User Support and Services (Quantitative)
The User Support and Services Team, also known as IT Support or Tech Support, helps the firm’s employees with technology-related problems.
IT Analyst, Technical Support Specialist, IT Support Administrator, Desktop Support Specialist/Analyst
- User Support – Number of users the IT office provides assistance for
- Workflow Budget – Budget for workflow tools as a percentage of overall IT budget
- Frequency of Tracking Customer Satisfaction – Number of surveys and formal feedbacks that are documented
- Time to Answer Telephone Calls – Average amount of time to respond to telephone calls associated wwith suport and service matters
- Call Abandonment Rate – Average percentage of drop out calls
- System Backup – Shows the frequency of systems support.
- Customer Support/Resolution – Percentage of clients who declare a breach
- User Support and Services Cost Comparison – Average rate per call or incident reported in user assistance and services section
- Data Warehouse Use per Thousand Users – Total number of distribution center reports for every thousand users
- Support Calls Resolved per Employee – Average number of service calls settled for every FTE per month
- Number of Complaints Received per Thousand Users – Number of support support complaints served for every thousand users in a particular period
- Problem Resolution Time – Amount of time consumed to fix an issue
- Customer Compliance – Percentage of clients who adhere to security control
- Percentage of Customers Reporting Full Use of Applications – Percentage of users declaring full availability of all active application functions
- First Call Resolution – Percentage of resolutions occurred on initial call
- Resolution Target Success – Resolution Target Accomplishment
- Training/Education Cost by Platform – Training expenses by platform
- Help Desk Calls – Total number of calls accpeted by the help desk for every thousan users assisted
- Problems or Incident Reports per Period – Total number of issuues or incident reports for every thousand users for every term
- IT Support Planning Function – Employee rate dedicated to current support and services on FTE basis.
- Unfulfilled Service Request – Incomplete service request for every thousand users
- Length of Calls – Average duration of calls for every icnident reported
- Incidents Workload – Total number of incidents for every full-time user support agent
- Warehouse Use Questions – Number of warehouse inquiries submitted for every thousand users to learn about warehouse utilization
- Help Desk Support Coverage – Ratio of support desk personnel to the number of users assisted
- Support Deployment – Percentage of delivery expense by technology platform. (image, document automation, communication, office automation)
- IT Personnel Credential – Percentage of personnel officially trained (accredited)
- Escalation of Failures Defects – Number of malfunctions and outages referred to technicians for every thousand users
- Warehouse Query Response Time – Average feedback time for distribution center inquiries
- Support Cost per Support Employee – Percentage of delivery expense by technology platform. (image, document automation, communication, office automation)
- Legacy Systems – Percentage of computers using outdated systems
- Support and Services Employee Turnover Rate – Quarterly percentage of technical assistance and services personnel/administration turnover
- IT Training Budget – Percentage of IT budget dedicated to human resource training and development
- User Support & Services Cost – Total cost of assistance and services divided by total number of users supported
- Employee Cross-Training – Percentage of managers/technicians who received cross-training
- Workstation Delivery Cycle Time – Average workstation delivery cycle time within a specified term
- Workstation Repair Cycle Time – Average workstation delivery cycle time within a specified term
- Backlog of Support Calls – Typical number of days for service calls in backlog at any period in time
- System Access Rights Cycle Time – Average time needed to release or deny systems access rights to staff members and contractors
- Monthly Support Calls – Average number of support calls per month for after-sales service for every thousand users
- Desktop Software Delivery Cost – Average expenses spent on softwate on each desktop
- Desktop Support to Device Ratio – Ratio of help desk staff to total supported devices
- Remote Access Support – Number of remote access support personnel dedicated for every thousand users
- Passwords Required per User – Average number of passcodes needed for every user
- IT Support Directory – Percentage of personnel and contractors in the central user list
User Support and Services (Qualitative)
- Customer Satisfaction – Percentage of clients who say they are very satisfied or satisfied with IT maintenance and services
Ability to work independently
Sr. Web Designer, Sr. Asp.net Developer, Sr. PHP Developer, Sr. Accountant, Sr. Software Test Engineer, Sr. UI Designer, Sr.SEO Engineer, Sr.Content writer, Sr.Asp.net Developer
- Ability to execute planned objectives without supervision or assistance – Capacity to perform proposed tasks and goals unsupervised by any team leader
- Proactive planning and timely questions – Capacity to take action to plan beforehand, schedule relevant events and plan the successful accomplishment of the project, including asking the proper questions at the proper time
Building good, intuitive and user-friendly web applications
Sr. Asp.net Developer, Sr. PHP Developer, Sr. Asp.net Developer, PHP Developer, Mobile Developer, Asp.net Developer, I – Phone Developer, Android Developer, Jr. PHP Developer, Jr. Asp.net developer
- Ability to create simple web applications – Capacity to transform a highly technical procedure into a simple tool that can be utilized efficiently by all with any level of technical know-how
- % of time spent fixing bugs – Total number of man hours consumed on resolving a computer glitch versus the number of man hours consumed on developing new features
- Ability of the developer to understand project requirements – Capacity to understand client specifications, product, and process prerequisites
- Understanding the full lifecycle of application development – Understanding the software/program cycle and the sequence in which those stages are performed
- Debugging ability – Capacity to detect and fix glitches promptly
- Object-oriented design and analysis (OOA and OOD) – Capcity yo use standard technical procedure for analyzing and designing a program, system, or business by employing the object-oriented principle and visual design all through the development life cycle to promote better customer communication and product quality.
- Ability to create reusable modules – Efficient reuse of previous methods and producing reusable modules that can aid in time and cost savings in subsequent projects
Coordinating and implementing SEO strategy (Quantitative)
Sr.SEO Engineer, SEO Engineer, Team Lead- SEO, Trainee SEO engineer
- Passion for SEO – Creating a compelling overview of customer’s line of work with the capacity to perform with absolute passion.
- Effectively implementing SEO strategy – Execute SEO strategy by talking to customers, team, and management about about strategy/project management, timetables, and outcomes
- Understanding the clients business and making relevant suggestions – Probe into the competition and customers business model to discover areas where improvements are necessary
- Ability to multitask – Capacity to efficiently multitask while complying to project due dates.
- Ability to use analytics and webmaster tools – Capacity to employ and design plans and steps for using analytics and webmaster tools.
Delivering high quality database scripts and optimization suggestions (Quantitative)
- Delivery of all requests on time – All requested articles if submitted on schedule time results in a better project results
- Creativity in data storage and access – Capably normalize or denormalize according to the requirements of the project
- Capability of troubleshooting common database issues – Capacity to employ an established methodology to determine and repair performance issues in databases
- Ability to optimize complicated SQL statements – Adept improving sizable and sophisticated SQL statements
- Plan migration to Big data – Draft data transfer for particular data sets that are not compatible with traditional RDBMS systems.
Delivery of quality content for all purposes planned (Quantitative)
Sr.Content writer, Content Writer, Jr.Content writer
- Ability to write in a variety of formats and styles for multiple audiences – Generating appropriate content that shows customer’s products/services. It should be uncomplicated and valuable to readers.
- Understanding of keywords and meta tags – Utilization of keywords and meta tag description that support search engines direct users to customer websites while meeting their search criteria
- Quality of content – Content should be directed towards helping to inform the reader while giving them sophisticated informtion in a manner that is easy to comprehend and remember
- Timely delivery of assigned targets – Timely delivery of requested number of content.
Design ability and skills in software (Quantitative)
Graphic Designer, Sr. Web Designer, Web Designer
- Creativity and passion coupled with the understanding of the working of various businesses – Capacity to produce well-made and interesting visuals for any industry
- Ability to learn new technologies and optimize design time – Continuous educatuin is essential to excellent design, new technologies including WordPress, Magento, and Jscripting are vital for designers to understand.
- Imagination in the job – Capacity to envision a project before its initiation and inquire about imminent issues
- Attention to detail – Deliberately check and improve every aspect of design, spelling, and alignment in all browsers/devices
- Understanding of web programming and scripting languages – Interpreting the standard theories of programming language and scripting languages to manage the coding and other minor work individually
- Working knowledge of the primary web design applications – Knowledge of utilizing client-server programs that the customer (or user interface) performs in a web browser
Designing approach (Quantitative)
Sr. Web Designer, Sr. UI Designer, Team Lead – Web Design
- Ability to deliver out of the box designs to meet client requirements – Producing designs that supplies a new kind of quality and uniqueness
- Understanding the culture and the language of the client location – Capacity to produce a systematic ability to become capable of doing business across various cultures
- Ability to create wireframes, storyboards, user flows, process flows, and site maps – Creating new concepts that provide easiness and convenience to sophisticated design barriers
Effective defects and bugs management (Quantitative)
Sr. Software Test Engineer, Jr. Software Test Engineer, Software Test Engineer, Sr. Web Designer, Sr. UI Designer, Team Lead – Web Design
- Percentage of bugs detected by us verses the client – The percentage of errors or glitches found by quality assurance teams compared to customers
- Complete tasks within reasonable time – Successful completion of all duties designated within the specified time frame
- Quality of bugs identified – A valuable testing procedure examines business philosophy followed by UI and then validations. This metric assesses the nature of the detected errors.
- Understanding of scope and clients business model – Testing is only as valuable as the understanding of the business design by the tester. With an excellent understanding of the system goals, testing becomes useful and valid.
Effective quality assurance (Automation) (Quantitative)
Sr. Software Test Engineer
- Quality of automation scripts created – Capacity to produce consistent scripts, feedbacks, and indentation of the code
- Using automation effectively where needed – Capacity to describe the sphere of automation requirements before the start of the project. Additionally, making sure the right implementation throughout the duration of the project
Effective quality assurance (Manual) (Quantitative)
Sr. Software Test Engineer, Jr. Software Test Engineer, Software Test Engineer
- Proposing creative and out of the box solutions to system problems. – Creativity and quality assurance know-how to recommend unique and original solutions to customer problems
- Ability to structure/convert/execute prepared test cases or test scenarios. – Efficiency in producing a sample case that thoroughly defines an input, action, incident, or anticipated response to find out if an element of a program is working properly.
Effectively delivering projects within the stated scope and time limit (Quantitative)
Team Lead – Asp.net, Team Lead – PHP
- Ability to finish projects on time – Capacity to produce specific project milestones and complete the project within the spepcified schedule.
- Ability to finish projects on time – Capacity to produce specific project milestones and complete the project within the spepcified schedule.
- % of milestones missed – Percentage of components that did not satisfy the milestones in comparison to the components completed on schedule.
- Mentoring and implementation of best practices and processes – Capacity to coach the team and execute clear-cut techniques
Efficient communication with both clients and employees (Quantitative)
Project Coordinator, Project Manager
- Accurately and timely project status reporting – Provide clients with regular updates about project developments
- Web and online conferencing ability – Capacity to conduct productive meetings and conferences with customers through the Internet and online interface
Ensure seamless operations (Quantitative)
System Analyst, System Admin, Support Engineer, Server Administrator, IT manager
- Execute planned maintenance accurately – Conducting hardware checkup and precautionary upkeep.
- Ability to assess problems and research solutions – Evaluating the issue and looking for the right solution in a prompt manner
- Average ticket resolution time – Making sure that the network infrastructure is secure, stable, and ready to resist any attack, leading the way to continuous business on a daily basis
- Introduce and integrate new technologies – Capacity to find new technology obtainable from the market, set it up, and seamlessly integrate it into the organization
- Documenting solutions so they can be used again – Organize information hubs to make sure similar issues can be settled promptly the next time
- Number of times work was affected in the period being evaluated – Work being affected indicates that the system is sluggish, internet issues are present or anything that keeps users from performing their tasks
Job responsibility (Quantitative)
Graphic Designer, SQL Engineer, Systems Administrator, Systems Analyst, Systems Engineer, Sr. Web Designer, Sr. Asp.net Developer, Sr. PHP Developer, Sr. Accountant, Sr. Software Test Engineer, Sr. UI Designer, Sr. SEO Engineer, Sr. Content writer, Sr. Asp.net Developer, PHP Developer, Mobile Developer, Asp.net Developer, I – Phone Developer, Android Developer, Jr. PHP Developer, Jr. Asp.net developer, SEO Engineer, Team Lead – SEO, Trainee SEO engineer, SQL Developer, Content Writer, Jr. Content writer, Web Designer, Team Lead – Web Design, Jr. Software Test Engineer, Software Test Engineer, Team Lead – Asp.net, Team Lead – PHP, Project Coordinator, Project Manager, HR Executive, Assistant HR Manager, System Analyst, System Admin, Support Engineer, Server Administrator, Accountant, Team lead – QC, Sr. SEO Engineer, Sr. Web Designer, Trainee Asp.net Developer, System Analyst, System Admin, Support Engineer, Server Administrator, IT Manager
- Ability to take responsibility for the allotted work – Being capable of working without supervision and the capacity to perform efficiently
- Communication ability that includes both verbal and written – Capacity to communicate in a confident and powerful way and the ability to write clearly and in a concise manner
- Effective listening skills – Capacity to actively interpret the knowledge imparted by the speaker and correctly receive and understand messages
- Compliance with documented process (SDLC) – Capacity to execute a series of steps or stages mentioned in SDLC.
- Email and skype efficiency – Timely and compelling replies to emails or skype messages
- Ability to ask for assistance or questions at the right time – Effective working techniques where querries are asked promptly and help is requested as necessary to conduct work
Office policy compliance (Quantitative)
Graphic Designer, SQL Engineer, Systems Administrator, Systems Analyst, Systems Engineer, Sr. Web Designer, Sr. Asp.net Developer, Sr. PHP Developer, Sr. Accountant, Sr. Software Test Engineer, Sr. UI Designer, Sr.SEO Engineer, Sr. Content writer, Sr. Asp.net Developer, PHP Developer, Mobile Developer, Asp.net Developer, I – Phone Developer , Android Developer, Jr. PHP Developer, Jr. Asp.net developer, SEO Engineer, Team Lead – SEO, SQL Developer, Content Writer, Jr. Content writer, Web Designer, Team Lead – Web Design, Jr.Software Test Engineer, Software Test Engineer, Team Lead – Asp.net, Team Lead – PHP, Project Coordinator, Project Manager, HR Executive, Assistant HR Manager, System Analyst, System Admin, Support Engineer, Server Administrator, IT manager, Accountant, Team lead – QC, Sr. SEO Engineer, Sr. Web Designer, Trainee Asp.net Developer, Sr. Accountant
- Attendance and punctuality policy compliance. – An employee’s capability to be always on time and accomplish their designated tasks on schedule.
- Leave policy compliance. – Adherence to the firm’s attendance and punctuality guidelines which includes regularly arriving at the office on time.
- Process improvement initiatives. – Efforts to impart information and request policy amendments (Process ineffectiveness).
- Personal presentation and grooming meets corporate standards. – Capacity of a staff member to be presentable in daily situations which include positive characteristics such as confidence, verbal skills, personal appearance, and time management
SEO target achievements (Quantitative)
Sr. SEO Engineer, SEO Engineer, Team Lead – SEO, Trainee SEO engineer, Sr. SEO Engineer
- SEO Targets met – Boost in traffic/sales
Team management and mentoring (Quantitative)
Team Lead – SEO, Team Lead – Web Design, Team Lead – Asp.net, Team Lead – PHP, Project Coordinator, Project Manager, Team lead – QC, PHP Team Lead
- Group training hours spent per month – Number of hours consumed on a training session to lead a group toward a learning goal
- Quality of process failure discussions – Efficiently discussing relevant points of issues or problems during training periods
- Annual attrition in the team – Number of staff members who leave the group
- Job satisfaction in the team – Number of staff members who are happy with their duties in the group
- Managing project risks and change requests – Efficiently confront any incidents that might have an effect on the project’s outputs, inputs, phases, or goals.
- Process compliance in the team – Capacity to prompt people into compliance with predetermined processes
- Creativity and efficiency index, usage of components and tools – Capacity to look for newer ways to minimize work and enhance quality by employing both online and offline tools
- Preempting problems and timely execution – Preventing issues within projects and prompt completion of duties so that the work proceeds seamlessly.
- Preparing a second line leader – To cultivate other leaders and therefore establish organization potential for the present and the future
- Displaying Enthusiasm/Motivation/Creativity for assignment – A positive and passionate atittude for effectively performing tasks.
Test management (Quantitative)
Team lead – QC
- Ability to develop test strategy and execute it effectively – Capacity to assess and record all the primary duties and challenges of the test project and perform it successfully.
- Ability to complete testing for all contracted items within determined time – Capacity to understand the specifications of the project, plan out activities, assignments and also accomplish within specified time.
- Ability to provide creative solutions to business problems – Capacity to view issues from an innovative mindset and recommend original solutions
- Quality of the test plan being executed – Efficiently prepare for specific goals, target market, internal testing team and processes for a particular beta test designed for software or hardware product
Overall leadership (Quantitative)
Business Development Manager
- How was the work volume provided – This is associated with sales goals achieved, did you have enough work to keep your team productive?
- Communication and availability – General accuracy in the information received, agility and effectiveness in emails/oral communications and documents produced
- Assistance in high level problems – This metric refers to assistance in interpreting projects as they are received, aid during issues and general support during times of necessity.
- Technology assistance – Technical know-how is key both for sales and general service that project administrators are required to provide.
- Attitude and general behaviour – Approach towards tasks completed in terms of recognition or prompt disciplinary effors done to boost productivity
Product support tickets and calls (Quantitative)
Sales Support Executive
- Average response time in business hours – The shorter the response time means excellent performance.
- Clarity of response that leads to quick resolutions – Replies need to be coherent so the client does not need to ask further questions or get frustrated.
- Ingenious solutions proposed that help customers and save time – Revolutionary solutions that aid customers in utilizing the software in the most efficient manner
Evaluating System (Quantitative)
Assistant systems engineer
- Ability to examine system (Existing/new) – Capacity to evaluate current systems
- Understanding & identifying client and system requirement – Capacity to interpret customer needs and system specifications and collaborate with users to look for more requirements and innovations
- Communication with team related to document creation or suggestions – Exceptional communication skills and recommendations for process improvement
Code Efficiency (Quantitative)
Assistant systems engineer
- Proficient understanding of code versioning tools – Expert knowledge of code versioning devices
- Able to define & understand how project architecture works & make recommendations knowledge of integration technology – Capable to illustrate and interpret how project architecture performs and create endorsements awareness of integration technology
Technical Expertise (Quantitative)
Assistant systems engineer
- Technical skills
- Ability to integrate multiple data Sources – Capacity to unify various data sources and directories into a single system
- Identify bottlenecks and bugs – Pinpoint obtsacles and glitches, and create answers to these issues
- Project understanding and business logic planning – Capacity to know project specifications and undersand business logic preparation
Sales and support execution (Quantitative)
Sales Support Executive
- Competitor analysis – Market survey to determine the competitor for product development and recommendations
- Managing support tickets efficiently In and outside business hours including weekends. – Ability to interpret customer inquiry and immediate feedback
- Promotion on relevant avenues – Look for advertising channels on HR-related site, discuss requirements for posting a blog about AssessTEAM, the idea would be regular feedback employee assessments associated with project profitability and utilizing Social Media for PR opportunities
- Product demonstration – Give routine merchandise demos twice a day
- Competitor analysis – Market survey to determine the competitor for product development and recommendations
- Posting help articles – Posting 10 unique help articles per week regarding the merchanise to aid in product advertising
- Contact with existing customers for proactive support – Communicate with clients and individuals who have opened tickets to assist them in enjoy their purchases to the fullest