Leadership Management Objectives
The natural development of leadership skills is an essential aspect of the team’s dynamics. And part of the team leader’s role is to provide an environment conducive to the development of leadership skills. The set of leadership management KPIs is designed to track and measure each team member’s leadership abilities.
- Demonstrates leadership with clients – This KPI tracks and measures the extent to which each team member demonstrates leadership skills when dealing with clients. The higher this metric, the more successful the team, and the greater the company’s success rates and profitability metrics.
- Exhibits thought leadership around new ideas, strategies, and opportunities – Thought leadership around new ideas, strategies, and opportunities is an essential skill for each team member to display. This KPI tracks and measures each team member’s ability to demonstrate thought leadership around new ideas, strategies, and opportunities.
- Generates solutions to problems that do not depend on “business as usual” experience and thinking – Team members with leadership abilities have the capacity to generate solutions to problems that do not depend on “business as usual” experience and thinking. This KPI measures and tracks each team member’s ability to create unique, “out of the box” solutions to problems.
- Has high-performance standards and expectations – This KPI tracks and measures the extent to which each team member displays high-performance standards and expectations. The caveat is that high-performance standards and expectations must be reasonable and moderated. If these standards end up being too high, they can end up hurting the team member’s productivity and engagement levels.
- Inspires continuous learning and growth in others – This KPI measures and tracks each team member’s ability to inspire continuous learning and growth in others. The higher this metric, the greater the team’s ability to function as a cohesive unit, the ultimate goal of all teams in the workplace.
- Is a problem solver – Employee’s or team members who are problem solvers are an asset to the team, and, by extension, the company. This KPI tracks and measures the team member’s ability to solve any problems that might arise in the workplace.
- Leads by example – A team member displaying leadership skills leads by example. And leading by example is an essential skill for all team members to learn and demonstrate. This KPI tracks and measures the team member’s ability to lead by example.
- Shows resilience in the face of constraints and frustrations – Resilience in the face of constraints and frustrations is an essential leadership skill that will help the team member navigate seemingly immense challenges in the workplace. This KPI tracks and measures the employee’s ability to demonstrate resilience in the face of constraints and frustrations.
Overall Behavior Objectives
The set of overall behavior objectives track and measure the individual team member’s work-related behaviors. These include aspects such as attendance and punctuality, personal grooming and presentation, and the individual’s behavior and attitude towards others.
- Attendance & Punctuality – Regular attendance and punctuality are vital attributes for all team members. It is imperative for employees to attend work regularly and to arrive on time. Failure to do so has a detrimental effect on overall employee morale and productivity. This KPI measures how regular and punctual each team member is.
- Behavior and Attitude towards others – Attitudes towards others are a set of emotions and beliefs that impact an employee’s behavior towards peers, especially team members. Attitudes are the result of an individual’s upbringing and can have a powerful effect on workplace behaviors. This KPI measures an individual employee’s behavior and attitudes towards associates and management.
- Grooming & Presentation – This KPI tracks and measures and tracks how well-groomed and presented a team member is. Personal grooming and presentation reflect the employee’s attitude towards their job. People quickly make impressions based on the employee’s appearance, including facial expressions, body language, dress code, and how well-groomed the employee is.
Managing and Training Team Members
- Developing Employee Instructional/Educational Competencies – Effectively train and coach employees on successfully utilizing the Mathnasium Method and Mathnasiums teaching constructs to improve instructional capabilities.
- Developing Employee Leadership/Managerial Competencies – Effectively train, coach, and develop employees on leadership skills and management best practices which enable employee in leadership roles to thrive in their roles.
- Developing Employee Parent & Student Interaction Competencies – Coach and train staff on how to interact properly, positively, politely, and professionally with parents and students.
- Developing Employee Sales/Relationship Competencies – Effectively train and coach employees in developing sales and relationship building skills which enable employees to successfully sell the Mathnasium program, in addition, to establish a positive rapport with customers.
- Employee Performance – Ensure team members are informed and adhere to company policy, devote to high educational quality and maintain a high level of professionalism, correct inappropriate behavior as soon as it occurs
- Leading by Example – Is the team member a role model for instruction, sales, center management, and customer interaction demonstrating exceptional technique and mastery to employees through direct actions were taken?
- Master Trainer – Effectively training and coaching all positions (manage the development of Instructors, Lead Instructors, Assistant Center Directors, and Center Directors) in the
- Mathnasium Career Path on achieving peak performance in current roles and developing capabilities for future role opportunities.
- Motivating Employees – Effectively motivate, recognize, reward, and encourage employees to excel in their role and achieve success using positive reinforcement
- Organizational Culture – Effectively establish an organizational culture at the center that promotes top performance, continuous feedback, focused on employee development, internal promotion, and fosters a collaborative environment?
- Overall On the Job Training – Effectively observe employee’s interaction with students and parents to intervene when appropriate to provide effective on-the-job coaching which facilitates meta-cognition/self-awareness for employees driving reflective learning which develops employees’ competencies, refine technique, and ensure an overall positive experience for students, parents, and employee?
- Work Ethics Training – Train team members to be punctual, reliable, and communicating ahead of time to achieve high team morale.
Developing a Team Objectives
The set of team development KPIs measure and track the team leaders’ ability to help individual team members grow and develop into a cohesive unit. Without a team leader that is capable of developing a team, the team members won’t learn the skills to work together as a unit.
- Enlists the active participation of everyone – A good team leader enlists the active participation of everyone in the team during team activities in the workplace. This KPI tracks and measures the extent to which the team leader can enlist the active involvement of all team members.
- Ensures that all team members are treated fairly – Fair treatment is an essential part of a successful company. Employees who believe they are fairly treated are more likely to be satisfied, engaged, and productive. This KPI tracks and measures the team leader’s ability to ensure that all team members are treated fairly.
- Promotes cooperation with other work units – Inter-team and departmental collaboration are essential aspects of a successful company. Individual teams and departments do not exist as silos. This KPI tracks and measures the extent to which the team leader promotes cooperation with other work units.
- Provides opportunities for people to learn to work together as a team – This KPI measures and tracks the extent to which the team leader provides opportunities for team members to learn to work together as a cohesive team. The higher this metric, the greater the collaboration and cooperation between team members, driving up the team’s and company’s productivity and success rates.
- Recognizes and encourages the behaviors that contribute to teamwork – Teamwork and collaboration between employees in a team are essential components of the successful company. This KPI tracks and measures the extent to which the team leader recognizes and encourages the behaviors that contribute to teamwork.
Leadership Effectiveness – Self-Reflection
- Overall, how effective do you feel leadership communicates the goals and strategy?
- What leadership attributes do you value the most?
- If you were leading your team, what is one thing you would do differently?
The KPIs or objectives that track and measure supervisory skills are designed to ensure that the supervisor develops the skills required to lead and manage a team professionally and effectively. Supervision is a critical ingredient in a well-run, successful company. A well-supervised company results in employee satisfaction and engagement.
- Approachability – The approachability KPI tracks and measures the extent to which the employees find the supervisor approachable: the higher this metric, the more accessible the supervisor, the greater employee engagement, and the higher the productivity metrics.
- Care for Employees – The care for employees KPI measures and tracks the extent to which employees believe that the supervisor cares for them. This is a vital metric to measure because the more employees believe the supervisor cares, the more engaged and productive they will be.
- Conflict Management – Conflict Management is the technique used to reduce the negative aspects of conflict while increasing the positive aspects. Conflict management aims to improve learning and group outcomes, including effectiveness or performance in an organizational setting. This KPI measures the extent to which the supervisor can manage conflict in the workplace.
- Developing Employees – Employee development is a process where employees with the support of their supervisors undergo various education programs to improve their skills and gain new knowledge and skills. The employee development KPI tracks and measures the supervisor’s ability to draw up personal growth and development plans for each employee.
- Fairness to Employees – Fairness in the workplace is an essential component of employee satisfaction, engagement, and productivity. Employee fairness is directly related to employee retention rates. This KPI measures and tracks the extent to which employees feel that their supervisor treats everyone equally and fairly.
- Flexibility – Supervisor flexibility is a vital element of an effective workplace. Employees exposed to this workplace culture are more likely to experience job satisfaction, engagement, and higher productivity levels. This KPI tracks and measures the extent to which employees believe the supervisor is flexible.
- Job Knowledge – Questions & Answers – Supervisors need to have a keen understanding of the employee roles under their ambit. And, they should be available to answer any questions that employees have about their individual roles: this KPI tracks and measures the supervisor’s job knowledge.
- Leadership – Supervisors play an indispensable role in the organizational structure and company hierarchy. To excel in this role, supervisors must demonstrate the necessary leadership skills. This KPI tracks and measures the extent to which the supervisor displays leadership skills in the workplace.
- Listening – Listening is a critical skill for all supervisors. Employees who feel valued and heard will engage with the jobs, resulting in increased productivity levels. This KPI measures and tracks the supervisor’s ability to listen to employees, ensuring that they feel valued and understood.
- Mentoring – Mentoring is a vital part of the supervisor’s role. The supervisor must mentor new employees during their onboarding phase and while the employee remains under their ambit. This KPI tracks and measures the extent to which the supervisor mentors employees under their supervision.
- Performance Coaching – The performance coaching KPI is defined as the extent to which the supervisor coaches employees in their job roles so that they increase their productivity, performance, and output. There is a causal link between supervisory coaching and employee engagement, feedback, and performance.
- Training and Development – Training and development programs are an essential part of employee engagement, performance, and productivity. The supervisor training and development KPI measures and tracks the extent to which the supervisor implements useful and relevant training and development programs for team members.
Team KPIs – Quantitative
Quantitative team objectives are designed to track the extent to which the team functions as a unit, including shared workload efficiency, the successful management of task dependencies, and the implementation of a project schedule. These KPI results are metric and track how well the team meets these objectives.
- Overall task performance – Teams consist of several individuals who must work together to complete a set of stated tasks, usually as part of a project. The overall task performance KPI tracks and measures how well a team performs when completing this list of tasks over time.
- Workload efficiency – The workload efficiency KPI is a workload management metric designed to monitor the team’s distribution of its workload amongst individual members. The greater the team’s effectiveness at distributing the workload, the more effective and efficient the team is, and the quicker tasks are completed.
- Timesheet submissions – The timely submission of timesheets by individual team members provides project managers with the ability to track the project’s progress and readjust hours required to complete tasks if necessary. This KPI tracks and measures whether team members submit their timesheets on time for a given period.
- Task dependencies – Task dependencies describe the relationships tasks have with each other. Specific tasks are dependant on the completion of other tasks before they can be started and completed. This KPI tracks and measures the extent to which the team manages the project’s task dependencies to complete the project on time.
- Project schedule – Project scheduling is listing all tasks, activities, and deliverables that fall within a specific project. This KPI measures and tracks the team’s ability to schedule all the tasks related to a project to complete the project on time and within budget.
Team KPIs – Qualitative
Qualitative team objectives are designed to track and measure team efficiencies or how successfully individual team members interact with each other to form a cohesive unit. A team that works well together’s desired outcome include effective communication, high levels of engagement and productivity, and customer or stakeholder satisfaction.
- Mentoring time – Mentoring is the sharing knowledge, experience, and skills in the workplace to help junior employees reach their full potential in time. This KPI measures the extent to which senior team members are willing to mentor junior team members.
- Collaboration – Collaboration is defined as working together with other team members to produce an outcome or complete a project. The more team members collaborate, the quicker the project will be completed, and the more successful it will be. This KPI tracks and measures how well team members collaborate with each other.
- Stakeholder or client satisfaction – Stakeholder or client satisfaction is the measurement that determines how happy the company’s stakeholders or clients are happy with its products or services, driving change, or improvements to the company’s products or services. This KPI measures the extent to which the stakeholders or clients are satisfied with the team’s outcomes.
- Communication – Effective communication between team members is vital for a successful project completed on time and within budget. If team members do not communicate with each other, the project runs the risk of derailments. This KPI measures how well team members communicate with each other.
- Team evaluation – Teamwork has a dramatic effect on organizational performance. A high-performing team achieves impressive results, while a low-performing team results in strategic failure. Team evaluations are necessary to ensure that teams keep on improving their work ethic and performance. This KPI tracks and measures the positives and negatives of team evaluations.
Team Managment Objectives
Team managers are vital cogs in a company’s organizational structure. The team manager’s role is to lead the team and ensure that team members collaborate and work together as a cohesive unit. This KPI tracks and measures the team manager’s job efficiencies.
- Actively leads by example and champions diversity in everyday actions and decisions – This KPI tracks and measures the extent to which the team leader actively leads by example and champions diversity in everyday actions and decisions. The higher this metric, the higher the team’s output, and the greater its successes.
- Encourages individuals to take on stretching challenges and new responsibilities – This KPI tracks and measures the extent to which the team manager encourages individuals to take on stretching challenges and new responsibilities. The higher this metric, the more engaged individual team members, and the more successful the team.
- Identifies opportunities for the team to develop in-line with the needs of the business – This KPI tracks and measures the team manager’s ability to identify opportunities for the team to develop in-line with the needs of the business. The more the team manager encourages team member development, the more engaged, effective, and productive the team will be, and the higher the outcomes.
- Manages good and poor performance effectively and confidently – This KPI tracks and measures the team manager’s ability to effectively and confidently manage good and poor performance. The higher this metric, the happier the individual team members, resulting in higher output and productivity levels.
- Provides a balance of direction and empowerment to enable the team to grow – The team manager must provide a balance of direction and empowerment to enable the team to grow. This KPI tracks and measures the extent to which the team leader offers guidance and empowerment.
- Provides the right level of support to empower people to take accountability in their work – Part of the successful team leader’s role is to provide the right level of support to empower people to take accountability in their work. This KPI tracks and measures the extent to which the team manager supports and empowers team members to take responsibility for their work.
- Provides timely and constructive feedback – An effective team leader provides timely and constructive feedback to each team member. This improves team member cohesiveness, collaboration, and the ability to work together as a unit to meet common goals. This KPI tracks and measures the extent to which the team manager gives timely and constructive feedback.
- Sets clear, challenging and measurable goals so that people know what is expected of them – This KPI measures and tracks the extent to which the team manager sets clear, challenging, and measurable goals, so that team members know what is expected of them as a unit and individually. The higher this metric, the greater the team’s productivity levels.
The employee’s ability to work in a team is a part of any organization, regardless of its capacity. Key Performance Indicators or KPIs that measure the organization’s employees to work in teams are intended to measure the optimal functioning, development, and success of teams set up within the organization. Basically, the organization cannot prosper without cohesive teams.
Therefore, the team key performance areas that must be measured include the development and management of team leaders, problem-solving skills, thought leadership, development of new strategies, ideas, and solutions to problems, attributes of a team player, and team player training and development.