Productive workers are the best assets of any company. In fact, they serve as the lifeblood of any business. Monitoring performance is a matter of setting the right performance indicators, based on the type of work they do as well as the responsibilities have and tasks they perform to ensure the company’s continuous and successful operations. Some of the key questions you need to answer as you formulate employee performance measurement tools and practices include whether or not they are meeting personal objectives and whether they understand your major goals and expectations. Every organization must make use of the right employee evaluation software or system so they can continuously and effectively monitor and assess productivity as well as the value of each of their employees. Below are some of the key performance indicators employers should measure as they review the productivity of their workforce:
Punctuality – Being punctual no longer just means being on time to work, employees show great dedication to their work by delivering on time and going above and beyond the call of duty to ensure deadlines are met. Employees who deliver their work late on a regular basis or are chronically absent may be showing signs of low motivation or a clear disregard for their work. They are also not likely to meet performance objectives. Monitoring this aspect of your employees’ performance will help you address underlying issues that may be leading to this attitude toward work.
Work quality – Are they able to complete tasks and projects on time and at par with the desired or required standards? The quality of your employees’ work is an important indicator of their performance as well as a major basis for rewards or penalties/disciplinary actions. This can also mean the achievements of targets set up for manufacturing a certain number of units or finishing a certain number of cycles of a process.
Behavioural traits – Monitoring your employees’ personal habits is likewise vital to employee performance measurement. Perpetual bad habits and disruptive behavior can have great adverse effects on their performance as well as the general performance of their teammates. To prevent this, you first need to identify and recognize bad habits and behaviors through proper monitoring and with the help of the right employee evaluation software.
Client feedback – Conduct client satisfaction evaluation to gauge their attitude toward work and level of customer service. Client surveys are vital in determining whether or not employees are meeting expectations and representing your company well.