Key Performance Indicators (KPIs), or Performance Indicators (Indicators) refer to a set of quantifiable measurements used to gauge a company’s overall long-term performance. We define a KPI (Indicator) as a goal. Most organizations will use SMART goals- Specific, Measureable, Attainable, Relevant, and Time-specific
The administrator, team leaders or managers, and even the employee themself can be set up to create goals to measure how effectively each individual and the team is achieving key business objectives.
