Meet the Client
The client is a leading retail company with a vast network of stores and a diverse workforce. Known for their commitment to customer satisfaction and operational excellence, the company consistently strives to provide an outstanding shopping experience to its customers. With new employees joining regularly, they recognized the need for a structured and efficient performance evaluation process for onboarding new hires.
Need
The company conducted performance reviews at 30, 60, and 90 days for all new hires to assess their progress and identify areas for improvement. This process, however, was labor-intensive, requiring significant manual effort, leading to inconsistencies in dispatching reviews on time. The HR team struggled to stay on top of scheduling, organizing, and ensuring that reviews were completed as required.
Solution
AssessTEAM provided a tailored solution by implementing their 30-60-90 day new hire evaluation templates, automating the entire process. The system was designed to trigger reviews automatically as employees completed their 30, 60, and 90 days in the company, completely eliminating the need for manual intervention.
Moreover, AssessTEAM’s mobile app allows evaluators and managers to access reviews on the go. This feature was particularly beneficial, as many of the company’s staff did not have regular access to computers. Evaluations could also be sent via text message to employees, ensuring that even those without company email addresses could receive and complete their reviews.
Results
- Streamlined Process: Within less than a week, the company had fully automated its new hire evaluation process. Reviews were triggered at 30, 60, and 90-day intervals without any manual input, ensuring consistency and eliminating delays.
- Mobile App Appreciation: One of the most appreciated features by the company’s staff was the mobile app, which enabled them to complete evaluations on the go. Since many employees did not have regular access to computers, the ability to use their mobile devices to conduct or respond to reviews significantly increased participation rates. Staff found it convenient to submit evaluations from wherever they were, whether in-store, during breaks, or even commuting.
- Text Message Notifications: Since a large portion of employees did not have company email accounts, reviews and reminders were sent via text messages. This feature ensured that every team member, regardless of their access to email, received the evaluations and reminders in a timely manner, improving the overall completion rates.
- Real-Time Manager Access: Managers benefitted from real-time access to evaluations processed by their colleagues. This transparency allowed for seamless collaboration between different departments. Managers could review feedback submitted by others, which gave them a more comprehensive view of a new hire’s performance and areas for improvement.
- Evaluations on the Go: The ability to complete evaluations directly from the mobile app without needing a computer was a game-changer. This flexibility was especially beneficial for employees working in retail environments, where they are often on their feet and away from desks. The mobile app allowed evaluators to perform reviews quickly and efficiently, removing the need to wait for computer access or be tied to a specific location.
- Improved Oversight: The HR team now had complete oversight of the entire evaluation process. They could easily monitor which reviews had been dispatched, track pending evaluations, and follow up with any that were incomplete. Periodic reminders and mobile push notifications ensured that reviews were submitted on time and that no steps were missed in the process.
The overall efficiency, combined with ease of access through mobile devices, made it possible for the company to maintain consistency and timeliness in employee evaluations, improving both employee development and HR oversight.