Meet the client
A healthcare organization that offers programs specifically designed to meet the unique needs of children and families affected by autism spectrum disorders and other developmental disabilities. Each program begins with a comprehensive assessment of the child’s current skill level as well as their behavioral patterns. The organization has locations across Los Angeles County – Santa Clarita, Calabasas, Palmdale, Sherman Oaks, and Denver, Colorado – and has provided invaluable early intervention services for more than 12 years.
Need
With an ever-growing employee strength of more than 300 team members, better and more effective employee assessment was a significant initiative. The organization felt that while they were evolving as a company, their employee review system was archaic and ineffective. They knew the importance of having the right people in the right jobs, making an efficient performance management system a prime agenda.
The team consisted of more than 50 managers with a rotating team that changed after the completion of each project. In an increasingly collaborative and knowledge-intensive workplace, it was becoming tedious and ineffective to review team member performances after each project.
The current system assigned all managers their dedicated team members, but the agile organizational structure made it challenging to evaluate employees when teams shuffled. It was cumbersome for HR and management to provide a foundation for determining increments, succession plans, and organizational development. In summary, the performance review system was not conducive to driving organizational growth.
The challenge was two-fold: providing an effective platform for managers to review their teams and devising a comprehensive yet straightforward employee performance evaluation process that could fit the changing roles of team members for each project.
Solution
SolutionThe task of updating and consolidating the performance management process fell to AssessTEAM. The job was to implement a single automated system usable for all employees across all locations. The concierge team at AssessTEAM devised an effective solution.
The first idea was to make all managers evaluators and schedule evaluations every quarter. However, this would result in managers receiving hundreds of emails every quarter, making it difficult to manage. What was required was a simple way for managers to evaluate changing team members without following a tedious mail trail or cumbersome process.
Working closely with the management, AssessTEAM drew up a list of criteria for the new system to meet strategic goals. Ease of use was top of the list. The system also had to save time, be web-based for accessibility, and be flexible to incorporate core competencies into different forms.
Results
- Saved the HR from maintaining the tiresome database – helping to save hundreds of working hours.
- Management can complete evaluations for on-field assessments using smartphone apps.
- Management can initiate feedback as soon as the projects are completed, resulting in increased harmony between the administration and the team.
- The new system offers an excellent opportunity to focus on work activities and goals to encourage better performance. The system had a profound impact on levels of employee enthusiasm, which helped to raise productivity levels.
- Accurate and timely reviews help employees to understand better what’s expected of them, so that they can set clear, measurable objectives. This translated into higher employee satisfaction.
- A marked increase in employee engagement, with voluntary turnover decreasing by 30% since continuous feedback was introduced.
